8/10 Buena
Gina M.
9 jul. 2025
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in y comunicación
Gorgeous unit with a few major issues
Our stay was amazing with 2 major snags. We arrived at the property with groceries in hand and let ourselves into the condo with the code provided by the property management. Upon entering the condo I encountered another family inside the unit that had checked in that day also. The management company told us there had been a “glitch” and that they had given the other family our condo number and code to enter by mistake. They put us in another unit for the night but this was a huge inconvenience as we had to move out the next day so they could clean both units and have us switch units. The management team told me they would text us to let us know the unit we rented was ready. We never heard back from them after that. We went to the unit later to find it clean and ready for us. The condo is gorgeous but we also found cockroaches in the toaster and running behind the oven unit on our last day. We let the management team know this also on checkout. The management team never acknowledged the bug issue. The unit we had for the 1st night had multiple roach traps in the kitchen too. I also would have expected them to contact us once we were in our correct unit to make a mends for the huge inconvenience but we heard nothing from them. Very disappointing as it was a major hiccup in our plans. Great unit but he management team could use some work and the unit needs fumigating.
Gina M.
Se hospedó 7 noches en junio de 2025
