California Bungalow Retreat w/ Private Heated Pool

Thank you, looking forward to it!

Thank you so much for your stay and hope you enjoy the rest of your summer!

Thank you so much for staying at the Bungalow! It was a pleasure hosting you — you were warm, friendly, and great to communicate with from booking to checkout. We're so glad you enjoyed the home, and we truly appreciate you choosing us.

We are disappointed to read this review, especially given the issues that occurred during the stay. On the first night, we received complaints from neighbors on both sides of the property regarding loud music between approximately 9:30 p.m. and 11:30 p.m. This was during our clearly stated quiet hours, which begin at 10:00 p.m., and was also inconsistent with our house rules prohibiting parties or disruptive gatherings. We contacted the guest directly at the time to address the noise concern and avoid escalating the matter further. We chose not to immediately involve VRBO, hoping the issue could be resolved respectfully and directly. After checkout, our cleaning crew required approximately four hours to turn over the home due to the condition it was left in following what appeared to be a birthday celebration. Had there been any concerns during the stay, we would have been happy to address them promptly, but no such issues were communicated to us at the time. We take great pride in maintaining a clean, peaceful, and respectful home for our guests and our neighbors. We also expect guests to treat the property as someone’s home, not as a disposable rental space. Based on this stay, this guest may be better suited for a hotel setting rather than a private home in a residential neighborhood. Their behavior during the stay was inappropriate for a short-term rental, particularly one with clear quiet-hour rules, no-party rules, and neighbors on both sides. We have documentation of the noise complaints and the additional cleaning required, and we are prepared to provide that information to VRBO if needed. We wish this guest the best and hope their future accommodations are a better fit for their expectations and style of travel.

Thank you for the kind words and for staying with us; we'd love to have you all again!

Thank you for the kind words and for your stay.

Thank you, Martin!

Thank you, Chad. Come back anytime, we'd be happy to have you all~

We're so glad you stayed, and we would welcome you back to the Bungalow anytime. Cheers~

Samantha & family were an absolute delight and so gracious. I'm grateful for the experience and hope the family visits again!

Thank you for the kind review!

Hey Benjamin, we communicated before, during, and after your stay. I wasn't aware of anything that would have made your stay a 3-star visit. I wish you had mentioned something in our communications.

Thank you very much, Mary. I appreciate the kind words and support.

We are grateful for your stay and kind words; feel free to reach out for a future stay, and we'll provide a small thank you to apply to the future stay.

We appreciate the thougths and look forward to having you back in the future. Reach out if you decide to return, and we'll provide a small thank you to apply to your reservation. :)

Thank you for sharing your feedback. I genuinely appreciate you taking the time to express your concerns, and I am sincerely sorry for the difficulties you experienced during your stay. I understand that the circumstances surrounding your visit were particularly stressful given your brother’s situation, and I truly wish things had gone more smoothly for you and MaryAnne. I did my best to address your requests promptly, including providing early check-in to accommodate your schedule and offering a full refund as a gesture of goodwill when you expressed dissatisfaction. Communication can sometimes be challenging, especially when emotions are running high, and I understand that some details may have been misinterpreted in the moment. Regarding the pool, grill, and patio, I apologize that they did not meet your expectations upon arrival. The pool pump does operate on a timer and may not have been running during the specific hours you were checking. Additionally, while I attempted to coordinate with my cleaning crew and a friend to assist, the timing did not align given the holiday weekend. As for the refund, I did speak with VRBO representatives and made efforts to resolve the matter fairly. If there was any miscommunication regarding the refund process, I sincerely apologize for any confusion caused. I value your feedback and am taking steps to address the concerns you raised, including clearer communication around cleaning procedures and pool maintenance. I genuinely wish you and MaryAnne all the best, and I hope that your brother’s health improves.