Pool Gem • Near Downtown • Big Yard • Pets OK

Prior to this stay, we had consistently maintained five-star reviews. During this reservation, however, the guest committed several significant violations of our house rules. Although no complaints were made during the stay, the home had a strong odor of marijuana upon checkout despite our strict no-smoking policy, requiring extensive ventilation and additional cleaning. There were also more guests at the property than were disclosed in the reservation. In addition, the dishwasher was damaged after dish soap was used instead of dishwasher detergent, causing it to overflow and require repairs. Our pool also required treatment beyond normal maintenance following the stay, and the guest’s vehicle blocked a neighboring resident from accessing their property. Because of these violations and the resulting costs, we assessed a damage and rule-violation fee in accordance with our policies. We believe the negative review was submitted in response to those charges rather than as an accurate reflection of the property or the experience provided. Unfortunately, due to the repeated disregard for our house rules and the impact on both our home and our neighbors, we will never host this guest again.

Thank you so much for taking the time to share your experience. I’m really glad to hear that you enjoyed the comfort of the home, especially the spacious master suite, pool, and air conditioning during the heat wave! I truly appreciate your feedback regarding the early arrival and the cobwebs. I apologize for not being immediately available when you arrived—you're absolutely right that I should be more reachable around check-in time, and I’ll make sure to improve my availability moving forward to better assist guests. As for the cobwebs and spiders, I understand how that could be unsettling. I’ve already shared this with our cleaning team so they can be more attentive to those areas in the future. Thanks again for staying, and I hope we’ll have the opportunity to host you again under even better circumstances!