Terrible experience with the Host. We arrived late Wednesday night to find the rental without power. Although PG&E warned customers about the potential outage more than 24 hours in advance, the Host, Grand Welcome, claimed they weren't aware of it until we notified them. They then provided information showing restoration wasn't estimated until 3 days later, almost our entire trip. There was no heat, refrigeration, ability to cook, lights, or power for my elderly parent's medical equipment. Staying in a mountain home in October without power wasn't a viable option for any longer than we had to. We vacated first thing the next morning, notified Grand Welcome, completed the checkout tasks we could, and found alternative accommodations.I don't blame Grand Welcome for the weather or the outage. I do blame them for refusing to make guests whole who arrived for their reservation and could not reasonably use the property. I also blame them for not informing us in advance about the potential outage, or taking steps to make the home safe and livable without power.We showed up and found the home without electricity, heat, refrigeration, lighting, or the ability to cook. Under those conditions, the property was uninhabitable for anyone, yet Grand Welcome still refuses to make us whole.Based on how Grand Welcome handled this situation, I would never book another property managed by this company. I hope they choose to do the right thing and reconsider. House is worn and dirty too.