The home itself is absolutely beautiful and very spacious. It is located up a hill, but once you arrive, the property is very nice. Unfortunately, our experience was significantly impacted by a few major issues that I feel need to be addressed.The biggest issue was the refrigerator. We arrived with over 1,000 worth of food, and the refrigerator was not working from day one. We had already been traveling with our food on ice, expecting to place everything in the refrigerator and freezer once we arrived. Unfortunately, the entire refrigerator was not cooling. By the following day, the refrigerator had started to cool slightly, but the freezer still was not working at all. As a result, our food spoiled.I contacted management and was told there was no after-hours service technician available. I did miss a return call due no service but called back immediately and received no answer. I also sent a text message and never received a response. What was most disappointing is that no one followed up with us afterward by phone or email regarding the issue or the food we lost. For a property that costs over 1,000 per night, having a functioning refrigerator and freezer should be a basic expectation.The other concern was the outdoor upkeep. I completely understand that this is a property surrounded by nature and that insects and spiders are to be expected. However, the amount of large spiders and spider webs around the patio, walkways, and common outdoor areas was overwhelming.