Chalet Frente al Río - Cabaña de Troncos Apalaches en Tuckasegee. Acepta mascotas, Jacuzzi

Thank you for your very kind words and noticing A lot of joy has gone into making our families cabin perfect for visiting guests. Clean, comfortable and adventurously fun. Very pleased you enjoyed your visit. Hope to see you on your return holiday stay. Jillian.

Thank you.

Thank you for the kind words concerning our staff, yes, they are amazing and our million dollar fun family loving location. Meeting our guest needs is always a priority, we are proud of our home. After reading your review, I am concerned others will need clarity. The owner , was your greeter, all phone numbers were exchanged and the very clear communication of : “Anything YOU NEEDED” was conversed. Your finds , dishes or removal of art decor?, could have been addressed immediately . Rancid oil?, cluttered? All, Not satisfactory and alarming , and yes one , this should not have happened , yet two , if a mistake occurred , it would have been corrected promptly and your care hurd should you requested. Again note, A FULL TIME CARETAKING STAFF IS 24 hour was available during your stay. Your visit to NC , Followed a major storm. It was communicated at your greet, that the Frontier WIFI LINES were down in our area and yes, the HOT TUB was damaged. Repairs to both were prompted yet out of our control. Disappointing for certain. Thank you for two stars. May your return visit be a better 5 star blessing , and your decision to use of our amazing staff if requested, be used. Owner Jillian.

Pleasure having you stay.

Loved meeting you, Such a joy. Very pleased you had a magical time. Does my heart good to hear. Looking forward to your return. Happy new year.

Thank you we try to accommodate and please everyone to the fullest. You are very kind. Please come back anytime from my family and from my caretaker your kind words are appreciated.

Thank you for your stay. Yes our home on River is quite remarkable and a pleasure to stay in. I read your review and it concerned me that many of these issues you so kindly shared were there to start with , yet none shared to make right? . Yes things like alarm batteries unexpectedly need replacing, finding a light switche occasionally can be challenging in a designer home, and thank you for your note on dust. My apologies for your uncomfortable stay. I immediately contacted , Our 24 HOUR CARE TAKING STAFF to find out why?, and if your challenges, concerns, and requests? were unaddressed quickly and efficiently? I am very discouraged in the communication not shared. Your points have been acknowledged, looked at and sadly addressed immediately. Again our 24 HOUR FULL TIME CARETAKING STAFF if had been requested , would have repaired all, and made your stay as it should have been, perfect. I will address the comments, push better on our end for communication with guests, and take all your unhappy notes with the respect it deserves.

Bless you. See you next year! Adorable family, loved meeting you.