The property is very beautiful and well maintained. We stayed in Unit D4 and it presented exactly as photographed. It was the perfect size for the two of us. This unit is a corner unit with an unobstructed view of the water from both the balcony and the interior through the double sliding glass doors. Even from the king size bed in the elevated bedroom, we could watch the sunrise each morning to start our day. The furniture is comfortable and modern. The kitchen is equipped with everything we needed (including an abundance of coffee filters left by previous guests). There was only one kitchen hand towel and the coffee maker leaked if we put water in the night before -- hopefully those two things are addressed by the staff. The bathroom had ample space and plenty of hot water.
The property staff was very friendly and helpful. The guards at the gate were always smiling and joking with us as we came and went. The office staff was helpful and provided some thick quality beach towels for our use, so no need to pack those bulky things from home.
We are a very active fit couple, so walking the hills on the resort property was not an issue for us but we could see how other people may not like the hills.
As for communication, we initially had some difficulty getting a response from the resort when using the VRBO messaging feature. I ultimately used the resort's Facebook page to send messages to them and received prompt responses. Seemed to be a glitch with VRBO, not the resort.
We were on island to explore, to hike, to enjoy the beaches and water and to immerse ourselves into the local culture. Thus, we did not use the three pools on the resort property but they did look nice and well maintained. The small beach at the edge of the property is nice for a short stint, with a few lounge chairs provided, but it is not a beach to spend much time on.
The resort is located just five minutes from Red Hook and the ferries to St. John. It is also an easy drive (remember, stay left) to the north side of the island and it's attractions.
For the price, the view and the location, this is an excellent choice for your vacation stay. We would stay here again, without doubt.