4-bedroom house in beautiful Saugerties, close to Woodstock with Hot Tub

Hi Bailey, Thank you for your stay and for taking the time to share your thoughts. I’m glad to hear you found the home clean, well-stocked, and enjoyable overall. We put a lot of effort into preparing the space thoughtfully for each guest. That said, I was a bit surprised by some of your comments, and I’d like to offer a few clarifications for transparency: • Communication – I didn’t receive any messages from you via the platform or text during your stay. If there were any issues—such as with the hot tub or questions about the property—I would have been happy to assist had I known. I can’t address problems that aren’t brought to my attention. • Ring camera – The presence of a Ring camera is clearly stated in the listing, as is standard for many vacation rentals. It’s there strictly for security and peace of mind for everyone involved. I imagine the camera may have felt intrusive if arriving several hours before the 4 p.m. check-in without notice. (Noon) I didn’t say anything at the time (it was a holiday and the house was already set), but generally early arrivals are subject to a fee and prior approval. • Yard & hot tub – The yard is on a regular 10-day landscaping schedule and was serviced recently, but I’ll follow up just to ensure nothing was missed. The hot tub was confirmed to be operational right before your check-in by our team. If it wasn’t heating, a quick message could’ve resolved that. • Neighbors – This is the first time I’ve ever received a report like that. I’m sorry you felt uncomfortable—it’s certainly not the norm. We always strive to create a great experience, but part of that includes open communication. I do wish you’d reached out during your stay instead of after the fact. Nonetheless, I hope the rest of your weekend was relaxing