Hot Tub Soaks, Fireside Sips, Arcade Games & Scenic Views Near Fun Activities - The Lost Shepherd

Thank you so much for sharing your experience with the layout and space of the house. It's wonderful to hear everyone could enjoy their privacy comfortably. We truly appreciate you choosing to stay with us and are really looking forward to welcoming you back. Your kind words brighten our day!

We sincerely apologize for the frustration you experienced during your stay, John. Although the home itself was beautiful, the lack of supplies and communication difficulties clearly made your visit much more challenging than it should have been. It is absolutely unacceptable that there were no pillowcases ready for you and your wife, and we regret that you had to go through the hassle of laundering what you found just to get some rest. We understand how stressful it must have been not being able to reach us for the gate code, and we sincerely apologize for that. Unfortunately, the issues with the hot tub and the lock were addressed too late to make a difference in your stay, which is disappointing for us as well. While we are glad that the team members who came out to assist were helpful and kind, we regret that the overall experience left you feeling let down. Your feedback regarding supplies and our responsiveness is incredibly valuable, and we will be reviewing both closely to ensure that other guests do not encounter the same frustrations. We truly regret that this was the impression you were left with, and we deeply regret that this was your experience.