8/10 Buena
Madlen Y.
16 sep. 2025
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great house, very clean, beautifully furnished and decorated. The pool was very clean and there were plenty of floaties and noodles to use. We enjoyed the abundance of grapefruit trees, a in house gym and well maintained landscaping. We rate four stars because of some details which were not listed in the property page and took some adjustment from our side. The first was the fence around the pool which does not exist in the property pictures and affected the vibe of the outdoor area. The second was the rules and extra charges in respect to the pool and the jacuzzi. In case we needed to heat the pool there is an extra charge which we’d have appreciated if it was mentioned up front before booking. Even though we did not really need to heat the pool but I think it is fair to expect it to exist in the listing. Some of the outdoor lighting and the pool/jacuzzi’s control was remote and did not exist in the property which again was not mentioned anywhere. It took us some back and forth conversation with the owner to figure it out, ask them to turn them on/off from their end. Even though they eventually gave us access to the app that controls everything but that was almost at the end of our second day and we already had many text exchanges before that. I have to mention they were very responsive and accommodating with our questions and requests but I think a lot of it could be avoided by clarity in the listing, check-in details or even some guidebook hard copy in the property.
Madlen Y.
Se hospedó 3 noches en agosto de 2025
