Modern 10’ Ceiling.Smart devices. 2mi to activities, Easy access i95 & turnpike!

I'm truly sorry to hear your experience felt disappointing—it was never my intention to cause stress to you or your family. However, I’d like to respectfully clarify a few points. At no time did i attempt to take money unfairly or act in a deceptive manner. I followed Vrbo’s policies and clearly communicated the house rules, including guest limits and applicable extra fees. My goal is always to maintain fairness, transparency, and protect my home as a responsible host. The reservation was initially made for one adult, but after check-in, it became clear that additional adults were staying without prior notice or proper updates to the reservation. As outlined in both my listing and Vrbo policy, extra guest fees apply beyond a certain number, and the principal guest must be present for the duration of the stay. These are standard requirements, not personal choices. I made every effort to address the situation with both understanding and flexibility, with the hope of resolving matters amicably and without the need for escalation. As policies continued to be disregarded, further steps became necessary. Vrbo reviewed all evidences and ruled in my favor. I was also surprised that a chargeback was filed after the stay, but I appreciate Vrbo’s diligence, which led to a successful resolution in my case. I regret we couldn’t arrive at a more peaceful outcome—I truly gave it my best. I sincerely wish you and your family better experiences in the future. Warm regards, Linda