We followed all check-in instructions, and everything went smoothly, although the process is a bit tedious. You enter one code to access the building, another for the apartment, and, if using the secure parking, another for the lockbox. You then have to return to your car, move it to the secured lot, and unload.Our biggest concern was discovering the first evening that none of the five large windows would lock and that the black window shades were see-through at night with the lights on. The ensuite bedroom has two large windows facing the common courtyard, so privacy was a concern. We contacted management the next morning, and Brandon responded promptly. He came by while we were out and made adjustments so all the windows would securely lock, which made us feel much safer.Aside from the somewhat complicated check-in process, the initial window issue, and the lack of privacy from the shades, we really loved the apartment. The location was excellent and convenient to everything we wanted to do. Brandon was very responsive and quickly answered any questions we had.We would definitely stay here again, but strongly recommend adding blackout curtains or more opaque window coverings. That would provide much-needed privacy and make an otherwise great apartment even better.