This is once again a terrible experience using a VRBO listing. We were contacted a few minutes to check-in that the cleaning staff were not done and ready for us to occupy. This was awful because we had been out and about all day and needed to clean up and freshen up because we had a show to attend in Shepherdstown at 5:30 pm. I told the contact we did not care if cleaning people were there we needed to get in at 4pm as promised and we would be gone in 40 minutes!!! but we need to get ready! They denied access. (Strike 1)We did not get back to place until almost 10 pm. We were not greeted with any outside lights turned on for us to see. (Strike 2). Only to find no toilet paper, vacuum cleaner left in middle of room, beds made poorly, extra pillows on floor in closet, a linen closet with all other items thrown in and on the floor of that closet (gross for items being on the floor), thrown leftover blankets not put away in living room (gross were these from previous guests?) did the cleaning staff leave due to an emergency? kitchen potholders filthy, drawer in oven filthy, sponge at sink filthy with brown stuff on it, lid for large pot way in back on bottom of cabinet, (how would anybody know it was there and god forbid try to get on all fours and get it), salt and pepper shakers clogged and just plain gross ( I have photos !!!), oh finally found the toilet paper it was just thrown in plastic wrapper on kitchen table. (Strike 20) I REQUEST A FULL REFUND!!