The Owners were excellent and helped when asked. However they had hired a management company t6 act as Host, who did not provide very good service at all. I left a number of phone messages and never got one reply. I also sent e-mails and again never got answers or was unable to open the messages they sent as the note said I had no access to the listing. I was supposed to have received an initial instruction on entry instructions and get a code for the key box, and it was never sent so had to get a code from the Owners who were surprised I never received it. They did help when asked but kept telling me the host Management Company should have been advising me. The unit is well stocked, clean and great for two people. May be a little tight for 4? Entry requires 11 gradual steps up and then 11 steep steps down to get to the door. May be difficult for elderly folks especially with a suitcase. No instructions in the unit for operating the TV, Microwave etc. Would help. Also, with no phone number top contact the Management Host, one ends up at the door of the owners. They are willing to help which is good but if they arrive late at night, it may be a problem. If they resolve the Host Management issues, it would certainly be better. Also, never got what to do upon leaving, so we guessed at what we would do and told the owners what we would do and they agreed.