Elegant Port Charlotte Oasis: 3BR/3BA Home with Private Heated Pool & Pond View

Thank you for your thoughtful review. We’re so glad to hear you enjoyed the home, the open layout, and the beautiful sunrises, as well as the walkable gated neighborhood. We truly appreciate your feedback, as it helps us improve the guest experience. We apologize for the lack of clear instructions for the TVs, fans, and pool operation. We are currently working on creating a detailed guide for future guests to ensure everything is easy to use and enjoyable from day one. Regarding the pool heat, we’re sorry for the inconvenience you experienced. The issue with the water level has been addressed, and we have implemented additional checks to prevent this from happening again. We also apologize for the communication shortcomings and any delays in follow-up. This is not the level of service we strive to provide, and we are taking steps to improve response times and ensure more direct updates moving forward. Additionally, we regret that the boil water notice was not communicated to you promptly and are reviewing our processes to ensure important neighborhood alerts are shared right away. We truly appreciate your feedback and would love the opportunity to host you again in the future with these improvements in place.