This was the WORST experience I have ever had with a VRBO property. The description is very deceiving and despite multiple attempts once we got there, the owner never responded to us. We had a disabled person that was checking in the next day, and due to description about 'accessability' to the property described as 'elevator', you had to climg two sets of very unsafe stairs, with your luggage, to access to property. Therefore, she couldn't stay (thank god). I described our challenge to VRBO immediately who was in communication with the owner and Interhome, and to NO AVAIL, none of the parties were willing to help us. A couple of us had to stay in this filthy place with no amemities other than toilet paper due to costs involved. The shower leaked all over the floor and the bathroom sink was constantly clogged and the toilet seat was broken. There were no locks on any of the windows or slider leading to the outside. The ironing board was broken and there was no soap in the kitchen. I could go on, but am so disgusted and dissapointed with the owner, Interhome (go between that was worthless) and VRBO, I 'm done.