South Sea House Apartamento de Lujo No 3

Hi Don Many thanks for your wonderful review. We are so pleased you enjoyed your vacation and our quiet location with great views! Karen and Jerome

Hi Brij Thanks so much for your wonderful review. We are so pleased you enjoyed your stay with us and hope you will visit again! Karen & Jerome

Thanks very much for your review. It was lovely to welcome you back to St. Lucia at our new place. We are pleased you enjoyed your stay and look forward to seeing you again.

Hi Diana Thanks so much for your wonderful review. We are pleased you enjoyed our amazing views and facilities. As you mention a car is useful to get around the local area, although most areas of interest are close by and we do have many guests who use a local taxi we recommend. Thanks for choosing us for your stay here!

Based on all the other five star reviews we have received for our property since 2013 we are honestly not sure how this guest has managed to give such a poor review, especially when they told Jerome how lovely the property was on departure. Prior to this review we had 28 reviews for this property and they are all five stars. At South Sea House we have three apartments and overall for the three apartments we have 65 reviews (62 five stars and 3 four stars). We pride ourselves on the quality of our high end, but well priced apartments. However, we will answer each of the issues mentioned by this guest as follows: Both the housekeeper and Jerome (owner) met the guests and made themselves available to the guests throughout their stay so we are not sure why they felt they never met the owner. We are not a hotel but offer self catering apartments. Shower gel is provided in all the apartments for guest use. We find most guests prefer to use their own hair products. If the guest has forgotten shampoo or conditioner we would have been happy to provide if they had asked. The water is on a water pump so there is good pressure. If the guest had an issue with the pressure there could have been a problem with the pump for this apartment (maybe air in the system). Again, if the guest had mentioned there was a problem this could have been rectified straight away. We are located on a hill but there is plenty of space for parking and turning around. We are therefore not sure what the guest means by this comment. No other guests have ever complained about the driveway. St. Lucia is a hilly island so many properties have to be built on hillsides. It allows us to have a beautiful view and enjoy the cooling breezes. Poor supply in kitchen. Again, without any details we are unable to comment fully. I'm not sure if the guests expected us to fulfill all their food needs. We provide salt, pepper, basic herbs and spices, coffee, tea and sugar. We are not sure what else they were expecting. The kitchen is fully equipped with everything a guest would need to prepare meals. Again, no other complaints from other guests. There is no restriction to use the pool after 4pm. In fact, when guests want to use the pool in the evening we turn on the pool and deck lights. We are sorry this guest felt it necessary to leave such a poor review for our property and hope other guests considering us will reflect more fully on all the positive reviews we have received.

Hi Lauren. Thanks for your very positive review. We are pleased you enjoyed your stay with us. We do recommend car hire to our guests, but we do have one resort less than a mile away (Cotton Bay), which has full hotel facilities and two restaurants. As you mention we are close by to Rodney Bay, with its' restaurants, bars, shops, beaches etc. Regarding the local cell phone provided you can top up on line which is easy, but it is also possible to top up at any gas station, supermarket etc. by supplying the phone number which is shown on the phone. We look forward to seeing you again on future visits!

Hi Davinia Thanks very much for your wonderful review. It was a pleasure to meet you and your friends. We are pleased you enjoyed your stay with us and your vacation in St. Lucia. We hope you will choose to visit again. Karen & Jerome

We really appreciate you taking the time to write such a detailed positive review about our apartment. We are so pleased you had a relaxing and wonderful vacation and enjoyed staying with us. It really was a pleasure meeting you both and we hope to see you again one day. Many thanks, Karen and Jerome

Hi Nicole and friends Thanks for your great review. We are so pleased you enjoyed your stay with us. As you point out, Francis, our recommended taxi driver is wonderful for those guests that do not want to hire a car. He is very accommodating and also reasonably priced. Jerome does operate private boat tours (Israel King Water Taxi Private Tours) down the coast. He can be found on Trip Advisor and also has a website. We hope you enjoy the rest of your vacation in Soufriere! Karen and Jerome

Hi Tracey Thanks for your wonderful review. We are pleased you enjoyed the apartment and your vacation and hope to see you again one day. Karen and Jerome

Hi Lisa and Kent Thanks so much for your great review! We are so pleased you enjoyed your stay with us and vacation in St. Lucia and look forward to welcoming you back! Karen and Jerome

Hi Travis Many thanks for your very positive review. We are pleased you enjoyed your stay and we are happy to hear you will return on future trips here! Karen & Jerome

Hi Cindy and Simon Thanks very much for your very positive review. We are pleased you enjoyed your two week stay with us. As you mention the apartments are very private. They were designed with this in mind so guests would have their own private space and peace and quiet, and each unit has its' own parking space outside their apartment. We are pleased you enjoyed our convenient location, close to all the amenities of Rodney Bay, but in a very quiet and breezy spot. The seaweed on the Atlantic side beaches (Cas en Bas) is seasonal and varies each year. We are also very close to the Smugglers Cove Beach, Pigeon Island and Reduit Beaches - all of which are on the Caribbean side and not affected by seaweed. I'm not sure if it's the chairs on your balcony or the sun loungers by the pool that you refer to in your review. The chairs on the balcony are aluminium due to the sea breeze, so they do not weather and rust. We just had some guests leave the apartment who complimented us on how comfortable they are and actually asked where we have bought them as he was looking for something similiar for his home. I therefore think it's the pool chairs you are referring to. We realise they are not the most comfortable and we are actually in the process of having some wooden sun loungers made and have just imported some Sunbrella fabric from the USA to have cushions made. These should be available to guests in the next few weeks and we will update our photos by the pool accordingly. Thanks again for choosing us for your stay and we hope you will visit our beautiful island again!