Shoshone #173 ground-floor ski-in/ski-out condo at the base of Chet's Knob

Thank you for staying with us and for such a detailed, candid review. We're glad the location, the view, and the bedroom and bathroom worked well for you. We're sorry about the lingering odor in the living room, the firmness of the Murphy bed, and the kitchen missing basic essentials and storage containers. We're also sorry the trash service came without a heads-up. We understand that would have been unsettling, and we'll make sure guests are notified before anyone enters during a stay. We're taking your comments seriously as we look at how to improve the space. Thank you for giving us the chance to host you, and we wish you safe travels ahead.

Thank you for your review. We’re glad you enjoyed the condo and its convenient location for your ski trip. We’re very sorry for the confusion regarding the message you received. Guest ratings are managed through the booking platform, and we don’t have control over how they’re categorized or communicated. We understand how frustrating that must feel and encourage you to contact the platform directly for clarification. We truly appreciate you staying with us and hope to host you again.

Stephanie, thanks for your review! We value cleanliness and safety very highly and are disappointed that your rental home did not reflect these values. We're happy that we could get these issues resolved during your stay and that you have been refunded for the complications you experienced. We sincerely apologize for the issues that you experienced with the lockout and are glad that our team was able to assist you. Please know that this is not the typical standard our guests can expect and when issues occur, we make every effort to resolve them quickly and efficiently. We do feel it is important to note that our team assisted promptly upon these concerns being reported and we regret that this experience detracted from your vacation with us. We hope to impress you on a future stay!

Thank you for your review, Philip and we are so sorry for the absence of washer/ dryer in the home. Please be advised that the home does not have a washer/dryer provided, but we take your feedback as means to improve or consider in the future. We hope to host your stay next time.

Thank you, Dustin, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Matt, thank you for taking the time to share your feedback, we're glad you enjoyed your stay and that our home's location served you well! That said, we apologize for any discomfort you encountered with the HVAC and our local manager assured us they will address the building maintenance about this. Please know, that you could have reported this during your visit and our team would have been happy to assist and we always strive to provide comfortable guest experiences. We enjoyed having you as our guest and we hope to host you again.