The house is beautiful, comfortable, and a very pleasant place to enjoy with family. Doña Ada was outstanding, her cooking was excellent, and her service was one of the highlights of our stay.However, our experience with the butler service did not meet expectations. Aside from serving coffee in the mornings, the service was quite limited.At the end of our stay, the property manager told us that the tip we left for the butler was not appropriate and indicated that a significantly higher amount was expected, specifically mentioning an expectation of a 500 tip. We found this comment uncomfortable and inappropriate, especially since tipping is voluntary and should depend on the quality of service received.We have been visiting Casa de Campo for years and have never encountered a suggested tip or expectation of this kind. If there is a minimum or recommended amount for staff, it should be clearly disclosed in the listing and before booking, particularly when it states no hidden fees. Otherwise, it gives the impression that part of the service cost is not actually included.The way this situation was handled felt unprofessional and lacked transparency. Unfortunately, it overshadowed what would have otherwise been a very enjoyable stay. We hope this practice is reviewed and that any additional expectations are communicated clearly from the start.