L'escala: Apartment AT THE SEASIDE

We are sorry to hear that your experience was so unpleasant, however, we would like to explain ourselves: 1.- Regarding when the keys were delivered, my sister did it. It is true she does not speak any English but she does speak Spanish and French. We could not personally do it ourselves because my son was in hospital due to an important health issue, I ask you to forgive me for not doing it ourselves. 2.- In referring to the toilet ventilation, our flat comply with the current ventilation regulations. We do not really understand what kind of smells you refer to because neither before nor after we had any complain. 3.- The flat does not have air conditioner because we believe with a good ventilation by opening the frontal and back doors and windows this can be solved. The extremely hot days are just a few in L’Escala, either way in our advert we never said there is air conditioner. 4.- About noise, it is unavoidable when it is high season in L’Escala given the flat is in the city center. This is a fact that we can not do anything about. However, as you said because it is in a pedestrian street and it is a fourth floor it helps a lot. 5.- When you made the booking you chose us amongst the wide range of flats that homeaway has avaible in L’Escala such as location, internet (WIFI), dishwasher, … and the fact that bedsheets, towels and the final cleaning was all included in the price. It should have been competitive when the booking was made.