6/10 Aceptable
Megan C.
4 ene. 2025
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in y comunicación
Great place, poor communication
The cabin was very nice. Our only complaints are playing pool was a tight squeeze, the TV channels didn’t work, and there was mold in the shower. We spent a lot of time in the cabin so those things did cause a nuisance, but still a really nice place. Dealing with the property manager however was not a fun experience. I called them to possibly get an early check in for 3 pm. Check in was at 4 or any time after that when they get it clean per the agreement I signed. The property manager told me at 3 that the place wasn’t clean yet but I would get a text when it was. I still haven’t gotten a text to this day (one day after our trip). We sat in the drive way of the cabin from three until four knowing no one was in the cabin cleaning it. If I had continued to wait on a text I still wouldn’t have been inside. My husband and I decided to see if our key code worked and if the cabin was clean for ourselves. The cabin was spotless and very nice despite being told it wasn’t clean yet. If they are going to say in the rental agreement that we aren’t allowed inside even at 4 unless the cabin is clean, there needs to be better communication on when the cabin is actually clean and when renters can go inside. I know renters are not entitled to an early check in, but communication is key.
Megan C.
Se hospedó 2 noches en enero de 2025
