Una de las propiedades con mejor puntuación de la zonaUna de las propiedades con mejor puntuación de la zona
Aspectos destacados
Habitaciones amplias y cómodas
A los huéspedes les encantan las habitaciones de gran tamaño.
Ubicación céntrica
Aprovecha la cercanía a los lugares que necesites gracias a una ubicación práctica.
Lugares de interés cercanos
Cerca de Centro comercial El Tesoro
5 habitaciones5 baños10 personas
Servicios principales
Tina de hidromasaje en la propiedad
Aire acondicionado
Refrigerador
Internet
Secadora
Para no fumadores
Explora la zona
Medellín, Antioquia
Parque Lleras
Place, Parque Lleras
6 min a pie
Clínica Medellín - El Poblado
Place, Clínica Medellín - El Poblado
8 min a pie
Parque del Poblado
Place, Parque del Poblado
11 min a pie
Aeropuerto Internacional José María Córdova (MDE), Medellín
Airport, Aeropuerto Internacional José María Córdova (MDE), Medellín
36 min en auto
Habitaciones y camas
5 habitaciones (para 10 personas)
5 baños
Baño 1
Excusado · Solo regadera
Baño 2
Excusado · Solo regadera
Baño 3
Excusado · Solo regadera
Baño 4
Excusado · Solo regadera
Baño 5
Excusado · Solo regadera
Ambientes
Cocina
Área de comedor
Información de la propiedad
Casa del Reloj OASIS-Luxury, Waterfall, Jacuzzi, Penthouse Suite, 1616 Sq Feet.
CASA DEL RELOJ MEDELLIN -is proud to announce: New Karol G Nightclub & her 3 Restaurants across the street. Quite a compliment that she chose to emulate our landmark building design!
OASIS apartment is 1 of 6 apartments that form our iconic landmark building. Each with a unique design and experience. The #1 short-term rental in the absolute best location in Medellin!
LAST MINUTE PRICES NOW POSTED!!! UP TO 40% DISCOUNT FOR LAST MINUTE GUESTS! GOING, GOING...ALMOST GONE! FIRST COME, FIRST SERVED! Couples Escape, Family Reunions, Corporate Retreat PLEASE CONTACT US WITH NUMBER OF PEOPLE IN YOUR GROUP. WHETHER SINGLES OR COUPLES, AND ANY OTHER HELPFUL DETAILS TO CONFIRM YOUR STAY! PLEASE READ HOUSE RULES AND INCLUDE CODE WORDS CONFIRMING YOUR UNDERSTANDING AND COMPLIANCE.
GREAT QUIET APARTMENT/LOCATION RELAX, ENJOY AND DE-STRESS. BEST PLACE IN MEDELLIN -EL POBLADO. YOU CAN BE NO CLOSER TO THE HEART OF THE ACTION
OASIS is one of seven unique, luxurious, completely independent furnished apartments that together make up the iconic Casa del Reloj short-term rental destination—located in the #1 location in all of Medellín.
Cascada Apartment, Connected By A Colonial-Style Bridge and two additional bedrooms becomes OASIS. The Perfect Choice For A Larger Group In Need Of 5 Bedrooms. Extra Expansive 1616 sq feet (151 sq meters) 5 Luxurious Suite Configuration (sleeps 1-10, 5 couples or max five single adult males) All Bedrooms Have Attached Private Bathrooms And Ceiling Fans ULTRA HIGH SPEED Internet 100-200mbps(5X Faster Than Typical Hotel/Apartments) Ample Electric Outlets (US-Standard -3 prong) Double-Pane Windows For Maximum Sound Insulation (unheard of in Colombia!!) Multi-Camera High-Definition Advanced Exterior Surveillance System Direct TV Satellite System w/Movie Packages (191 Channels ORO Max HD Package) Free Local Land Line Telephone
LIVING ROOM #1 2-Story High Ceilings In-Ground WaterFall/Jacuzzi/Spa Custom Designed Garden 82” 4K UHD LED Smart Television System w/Surround Sound Sofas Custom Designed and Built for CdR (ergonomic lumbar and leg support) Eye-Catching 8-foot Lamp Crafted From 140 Year-Old Railroad Tie Ceiling Fans Hand-Crafted Colonial Period Spiral Staircase
LIVING ROOM #2 Upstairs 42” Samsung Smart TV
DINING Enclave w/Spacious Custom Table w/Inlaid Tiles 8 Custom Leather Chairs Specifically Designed For CdR w/Lumbar Support Surrounded by Sconce Lights for Romantic Mood Lighting Separate Custom Wrought Iron-Wood Overhead Dining Lamp
KITCHEN #1, 2 Bar Seating Area Stove Oven Samsung Refrigerator w/Filtered Water, Ice Maker Dishwasher Coffee Maker Hi-End Blender for Smoothies, Margaritas Full Dish Set, Glasses, Cups, Mugs, Silverware, Assortment Of Kitchen Utensils Washer & Dryer Ensemble Iron & Ironing Board
BEDROOM SUITES #1-5 Custom Designed Handmade Wood Beds Custom Made Firm U.S. Queen Size Mattresses (5” or 13.2cm longer than Colombian mattresses) Lights And Ceiling Fans Controlled From Bed Convenient Center Reading Lamp on Bed Head Board (a rarity!!) Ceiling Fans Air Conditioner Units w/Remote Control & Digital Thermostat In-Room Safe For Your Valuables Hand-Crafted Custom Furniture and Spacious Closets Wood-Inlaid “Carpets” On Both Sides Of Beds For Extra Comfort
BATHROOMS Spacious Rooms 8’-High Mounted Shower Head For Rainfall Effect And Comfort River Stone Shower Floors For Foot Massage Touch Unique, Hand-Designed Stone Sink Instant European Hot Water System Super High-End Towel Sets Liquid Hand Soap Dispensers
Guest Making Reservation MUST be present at check-in
Guest Making Reservation MUST bring, show, and allow us to make a photo copy of credit card used to make reservation on VRBO site.
Please write, "I have read the house rules 1931 " when you send us an inquiry or request to reserve!
Información importante
Información importante
Número de registro de propiedad: 7000986744
No. de propiedad: 713207vb
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios, botiquín de primeros auxilios y cerradura de alta seguridad
Información de la zona
Medellín
este departamento se encuentra en El Poblado, Medellín. Aquellos que deseen ir de compras pueden visitar Centro comercial El Tesoro y Centro comercial Santafé, mientras que quienes quieran apreciar la belleza natural de la zona pueden ir a Parque Lleras y Parque del Poblado. Asiste a un evento o partido en Estadio Atanasio Giradot, y haz algo de tiempo para conocer Pueblito Paisa, una de las atracciones imperdibles del lugar.
¿Cuánto cuesta hospedarse en Casa del Reloj OASIS-Luxury, Waterfall, Jacuzzi, Penthouse Suite, 1616 Sq Feet. ?
Al 2 oct. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Casa del Reloj OASIS-Luxury, Waterfall, Jacuzzi, Penthouse Suite, 1616 Sq Feet. el 16 oct. 2026 serán a partir de $9,484 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.
¿A qué hora es el check-in en Casa del Reloj OASIS-Luxury, Waterfall, Jacuzzi, Penthouse Suite, 1616 Sq Feet. ?
Hora de inicio de check-in: 16:00.
¿A qué hora es el check-out en Casa del Reloj OASIS-Luxury, Waterfall, Jacuzzi, Penthouse Suite, 1616 Sq Feet. ?
El check-out es a las 11:00.
¿Dónde se encuentra Casa del Reloj OASIS-Luxury, Waterfall, Jacuzzi, Penthouse Suite, 1616 Sq Feet. ?
Este complejo de departamentos se encuentra en El Poblado, a 10 minutos a pie de Arte Contemporáneo Lokkus y Parque Lleras. Clínica Medellín - El Poblado y Parque del Poblado también se encuentran a 15 minutos. Estación de metro Poblado se encuentra a 22 min caminando.
Opiniones
9.8
Excepcional
Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Puntuación de 10, es decir, Excelente. Basada en 28 de 29 opiniones
10 - Excelente
28
Puntuación de 8, es decir, Bueno. Basada en 0 de 29 opiniones
8 - Bueno
0
Puntuación de 6, es decir, Aceptable. Basada en 0 de 29 opiniones
6 - Aceptable
0
Puntuación de 4, es decir, Malo. Basada en 1 de 29 opiniones
4 - Malo
1
Puntuación de 2, es decir, Terrible. Basada en 0 de 29 opiniones
2 - Terrible
0
10/10
Limpieza
10/10
Check-in
10/10
Comunicación
10/10
Ubicación
10/10
Veracidad del anuncio
Opiniones
Opinión verificada
10/10 Excelente
Kevin H.
12 abr. 2026
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Perfectly located adjacent to a walking district with great dining and drinking options! A wonderful property with fun furnishings
Se hospedó 2 noches en abril de 2026
Opinión verificada
10/10 Excelente
Angelica J.
2 dic. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Excellent Stay!
The location, comfort, well appointed, and easy communication with the host make this a wonderful place to stay.
Se hospedó 2 noches en noviembre de 2024
Respuesta de VrboOwner, el 16 dic. 2024
Angelica, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!!
Opinión verificada
10/10 Excelente
David G.
12 ago. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great property in a great location!
Second visit was even better than the first! Will definitely be back.
Se hospedó 3 noches en julio de 2023
Respuesta de VrboOwner, el 6 sep. 2023
David, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!!
Opinión verificada
10/10 Excelente
James O.
24 ene. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Home away from home
Very helpful and friendly staff. The property was beautiful and located near everything
Se hospedó 3 noches en enero de 2023
Respuesta de VrboOwner, el 24 ene. 2023
James, thank you for your thoughtful review. It was such a pleasure having you guys stay with us. You were awesome guests and we will welcome you or anyone in your circle anytime!!
Opinión verificada
10/10 Excelente
Angelica J.
6 dic. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Awesome stay in Provenza
Can’t say enough about the location, lots of cafe’s, restaurants, shops, and bars within walking distance. We felt safe and the host was super responsive. Definitely a party outside, but quiet once you close doors.
Se hospedó 2 noches en noviembre de 2024
Respuesta de VrboOwner, el 16 dic. 2024
Angelica, thank you for your wonderful review. It will surely help other travelers to Medellin to make an informed choice of where to stay. You and your friends were fantastic guests. We enjoyed your visit and hope you return again soon!!
Opinión verificada
10/10 Excelente
Greyson S.
24 feb. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Casa de Reloj
We had a fantastic stay at Casa de Reloj. Everything from the location to the facilities to even the housekeeper was top notch. In fact, I think I’ll stay in the same place next time I go back to Medellín.
Se hospedó 5 noches en febrero de 2023
Respuesta de VrboOwner, el 24 mar. 2023
Greyson, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!!
Opinión archivada
10/10 Excelente
23 nov. 2015
Excellent
Great place, one of the best setups i have stayed in. Highly recommended.
Respuesta de VrboOwner, el 2 ago. 2022
Thanks for your spectacular review. We were delighted that you chose to stay at Casa del Reloj. You are exactly what the property was designed for. We hope you come back to stay with us again soon!!
Opinión verificada
10/10 Excelente
Robert P.
2 oct. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Best place!!!
Its perfectly located with great services and property Manager Ivan was always a text away to help. Loved it.
Se hospedó 4 noches en septiembre de 2023
Respuesta de VrboOwner, el 21 oct. 2023
Robert, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!!
Opinión verificada
10/10 Excelente
Akash A.
11 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Excellent experience in Medellin
Convenient location (right next to a huge number of restaurants and bars, fun perk was fun outdoor gym and soccer court nearby), excellent service, lots of rooms and bathrooms and a regular housekeeping service if desired. Would highly recommend.
Se hospedó 3 noches en abril de 2024
Respuesta de VrboOwner, el 1 jun. 2024
Akash, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!!
Opinión verificada
10/10 Excelente
Bernard J.
10 jun. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
44th Birthday.
The property was great, communications with the management was superb. From now on when i visit medellin, this will be my house choice. It really is close to everything..
Se hospedó 4 noches en abril de 2023
Respuesta de VrboOwner, el 15 jun. 2023
Thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!!
Opinión verificada
10/10 Excelente
abraham J.
11 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Another wonderful and worry-free stay
This was our 3rd trip back to Medellin and at Casa del Reloj. We have been very fortunate to have found this perfect house for our stay. The staff has always been welcoming, wonderful, and so very easy to work with. They are very responsive and accommodating. We recommend Casa Del Reloj and its staff to anyone and we look forward to our next trip back to Medellin and to stay in this wonderful house in 2025.
Se hospedó 3 noches en abril de 2024
Respuesta de VrboOwner, el 1 jun. 2024
Abraham, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!!
Opinión verificada
10/10 Excelente
Andrew L.
16 may. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great place, great location, great service
My group of friends stayed here in May 2022 for 4 days. Everything was great! Communication was there, they helped arrange airport pick up, a chef to come in for meals we requested, and Covid tests. The space is very clean and spacious and in the heart of Poblado- down the block from tons of bars/restaurants/nightlife. They were very attentive to our needs and helped us every step of the way. I would highly recommend a stay here!
Se hospedó 4 noches en mayo de 2022
Respuesta de VrboOwner, el 21 jun. 2022
Andrew, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!! Ivan.
Opinión verificada
10/10 Excelente
Ankur P.
10 may. 2024
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
CDR
Place is as advertised. Ivan is the best property manager we could ask for. He was able to help us with anything that we needed. The house is next to incredible nightlife, bars, clubs, and food. Could not go wrong with this house and location. Enjoy!
Se hospedó 4 noches en mayo de 2024
Respuesta de VrboOwner, el 1 jun. 2024
Ankur, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We hope you come back to stay with us again soon!!
Opinión verificada
10/10 Excelente
abraham J.
9 mar. 2023
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Weekend golf trip
The location of the house was perfect because it is located next to a wonderful and lively scene of bars, restaurants, and fun activities. There is a small grocery store withing a 5 to 10 minutes walking distance.
The checking in and check out process couldn't be simpler and quick. The management team are extremely responsive and want to make your stay pleasant and memorable. This was our 2nd time we have used this exact location and will comeback again. 5 Starts for the accommodation and management team. I'd recommend this location to anyone without any reservations.
Se hospedó 3 noches en marzo de 2023
Respuesta de VrboOwner, el 24 mar. 2023
Abraham, thanks for your fantastic and thoughtful review. It will greatly help other visitors to Medellin to make the right choice, based on the features and benefits that were important to you. We will see you again, very soon!!
Opinión verificada
10/10 Excelente
John T.
8 sep. 2021
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Wow what a place to stay in Poblado!
First I have to say the pictures do not do this property justice. I have stated in many high end places and this is one of my absolute favorites. The architecture is beautiful and reminiscent of old world Latin culture.
We were a group of 5 male friends and had more than enough space for everyone to celebrate my Bachelor party. We weren't here to only party all day and night but to enjoy the city and all it has to offer... Even though we had some great party nights ;)
Everything was clean, the kitchen has everything you need as if you were home and wanted to host friends or family.
The location is literally 1 block from the action of Parque Lleras. The management of this property was the pinnacle of our stay, everything has handled for us and any questions we had answered within minutes if not immediately.
The location is secure with a safe in every room. I can go on and on but needless to say as we visit Medellin often (especially now that COVID restrictions are slowing down) we will definitely be back to this location. Don't get sucked into the other properties with gringo prices do some research on your own and you'll see this place is the real deal.
Many many thanks to the team at Casa Del Reloj. You all were superb and we cannot wait to come back and stay with you again.
Se hospedó 5 noches en septiembre de 2021
Respuesta de VrboOwner, el 9 sep. 2021
John, of the countless excellent reviews we have been blessed to receive from our happy guests, yours has to be one of the very best!! We greatly appreciate your taking the time to describe the many features and benefits you appreciate when staying at Casa del Reloj. It will surely help other visitors to Medellin make an informed decision when seeking the best accommodations in our beautiful city!! We hope to see you again very soon!!! Casa Del Reloj Team.
Opinión verificada
10/10 Excelente
Sanjiv B.
13 feb. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Good
Good
Se hospedó 3 noches en febrero de 2022
Respuesta de VrboOwner, el 16 may. 2022
Thanks Sanjiv for sharing these details with everybody. It will help future guests to make the right choice. Welcome to Casa del Reloj anytime!!!
Opinión verificada
10/10 Excelente
Andrea G.
19 ene. 2022
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Gorgeous spot, amazing customer service AND a hot tub in the living room!
This place was perfect for our group. We were walkable to all kinds of amazing places right in the Poblado area. The property manager recommended the most amazing spot just around the corner for cocktails, one of my favorite places of our whole trip. They were ready to help us whenever we needed recommendations and the place was just gorgeous. So unique and that hot tub in the living room was amazing. They also had great wifi for our friends who had to work a little while we were there. If you plan to visit Medellín, I HIGHLY recommend this place.
Se hospedó 3 noches en enero de 2022
Respuesta de VrboOwner, el 26 ene. 2022
Andrea, thank you for your thoughtful review. It was such a pleasure having you guys stay with us. You were awesome guests and we will welcome you or anyone in your circle anytime!!
Opinión verificada
10/10 Excelente
Andres P.
15 may. 2018
One of the Best in Medellin
We recently stayed a week in Casa Del Reloj. I constantly have friends and co-workers that stay in different locations in Medellin, so I’m very familiar with Numerous Airbnb and High end hotels like the Charlee. I believe Casa del Reloj is the best both combination of both. You have the Liberty of an Airbnb but the service of a High End Hotel. The location is private and at the same time close to all the best restaurants and night life, you are walking distance to everything. The actual location is very beautiful it has a brick colonial style design, the Jacuzzi is great you can just sit back and relax, all the rooms are very comfortable. They have direct TV and we were able to watch all the NBA Playoff Games. The Staff is very friendly and accommodating, they helped book reservations and exclusive restaurants, the also facilitated parking for when I needed to use it. In one instance we had forgotten to put the “please come and clean sign” on our door and when the staff was ready to leave at 4:30 pm I asked them I could just have some fresh towels, they still came in, changed all the towels, cleaned the sheets, and washed all the dishes. They also facilitated the check out since we were leaving on sat at 4:30am to the airport, they came in checked everything and gave us back our cash security deposit. This is by far one my favorite locations in Medellin and we will be staying here again.
Respuesta de VrboOwner, el 6 mar. 2020
Andres, of the countless excellent reviews we have been blessed to receive from our happy guests, yours has to be one of the very best!! We greatly appreciate your taking the time to describe the many features and benefits you appreciate when staying at Casa del Reloj. It will surely help other visitors to Medellin make an informed decision when seeking the best accommodations in our beautiful city!! We hope to see you again very soon! And please share in your FB!!!
Opinión verificada
10/10 Excelente
Carla E.
11 mar. 2018
Perfect Family/Group Stay in Medellín!
I can't think of a better space for my family (4 couples) and myself to have shared before and after my wedding events! Even prior to our arrival, the Casa del Reloj staff was very thoughtful and responsive with my questions. Upon arrival, the space was clean and the staff available in person and via phone to address any of our concerns - from helping us get a taxi, to a question about the jacuzzi (I missed the intro walk through space with them as I was handling bride/wedding stuff), and even to a last minute request for a printout I needed for my wedding ceremony! The location is perfect for those who want to be within walking distance of restaurants, shops, and Parque Lleras area yet also removed enough from these to have a quiet night's sleep (this was important for me). Whether it was going to the supermarket or nearby mall to watch a movie, this seemed like a very central location for me. Everyone who stayed here says they want to return (even the groom who visited but stayed elsewhere and said they'd like to stay here as well). It was such a great stay that I found out that during my honeymoon while I was traveling around Colombia, my family decided to stay a few more days here (well other space available at property since this one with 5 rooms and jacuzzi was booked)! The cost is definitely more than your average options in the area but that is because this place is above average. It is a "treat yourself" space, great for special occasions. I'm thankful that I found it available for my dates and that the staff made it a smooth experience for all of us. This made for a very happy and stress-free bride! We will definitely be returning here for anniversary celebrations and family gatherings.
Respuesta de VrboOwner, el 6 mar. 2020
Carla, of the countless excellent reviews we have been blessed to receive from our happy guests, yours has to be one of the very best!!! We greatly appreciate your taking the time to describe the many features and benefits you appreciate when staying at Casa del Reloj. It will surely help other visitors to Medellin make an informed decision when seeking the best accommodations in our beautiful city!!! We hope to see you, and all your wonderful family again very soon!!!
Opinión archivada
4/10 Mala
emanuela s.
23 ago. 2017
It was a great stay until the end...
The property was so beautiful and the staff was extremely helpful! My friends and I had a great experience up until it was time for us to depart.
We are a group of 6 and booked a van airport transfer through CdR to the airport. Our flight was early in the morning (7am) so I asked the property manager the night before our scheduled departure about my cash deposit. She assured me that in the morning when I checked out somebody would be on site to return my cash deposit.
The next morning (check out day) we are all ready to head to the airport and to our dismay there was no van airport transfer and no one from the property staff to assist us! We were in a state of panic, frenzy and outrage! No one from the property management's office was answering the cell phone or text messages. The phone was locked in the property management's office that we could hear ringing every time we called. No one from the property management staff was on hand to help us with our van issue or return our security deposit! As the minutes kept ticking and no driver was insight we had no choice but to try get a cab off the street which is no easy feat that early in the morning in El Poblado. Not just 1 cab BUT to get 3 separate cabs that could fit us and our luggage. Just as the last group of 2 got into the 3rd cab the van finally showed up. The driver apologised and said that he overslept. I appreciated his honesty but by now we were racing to the airport with a few minutes to spare to make our flight. Through the grace of God we were able to make our flight! But we still left Medellin without our security deposit!
A few hours later the staff of CdR returned my messages and apologised for the tardy van airport transfer and for failure to return the security deposit. They offered to send the money via PayPal and would cover the fees we incurred. They then had the audacity to offer us a free night stay at the CdR at a future date after paying for two nights. I found it to be pretty assumptious of them that I would return to Medellin. Why would you offer to compensate me for my troubles with an offer that I can never use in the future? It is not cheap to lodge at CdR and my friends and I also booked massages, personal chef services and excursions through CdR and we would have appreciated a compensation that would have truly exemplified that CdR cared about the inconvenience we suffered.
Se hospedó 4 noches en julio de 2017
Respuesta de VrboOwner, el 6 mar. 2020
Wow, Emanuela! A two-star review after giving you and your group a five-star experience?!? We bent over backwards for you your entire stay, responding to more requests than all but a few groups since we have been in operation. Purely as a courtesy, we help guests with transportation and other activities at no charge and with no remuneration. You should know we have no control over such services. We are a private home, not a hotel yet we exceed guests expectations consistently--hence our 5-star reviews almost across the board. That said you had a horrible experience with that transportation service and we are very sorry to hear about that. We will not be referring him in the future. As for the deposit, that is a click of a keyboard to return to you by PayPal, so why you felt the need to point that out as a negative is beyond me.
Opinión archivada
10/10 Excelente
Morgan K.
5 jun. 2017
Fabulous location, great house, friendly and helpful staff
Had a truly fantastic time staying here this past week. The location is perfect - steps away from amazing shops and restaurants, but just secluded enough that the noise from the bars doesn't keep you up at night. I had a large group with a lot of shifting dates and different arrival times and the staff was so helpful and gracious throughout - helping us set up airport transfers and giving fantastic local recommendations. Can't review these guys highly enough!
Se hospedó 4 noches en junio de 2017
Respuesta de VrboOwner, el 6 mar. 2020
Morgan, your group was absolutely fantastic, just the type of guests we love to host at Casa del Reloj! Please come back any time and let all your friends in NYC and LA know about us! All the best, JP and the entire CdR staff.
Opinión archivada
10/10 Excelente
Mardalaine J.
28 feb. 2017
Awesome
Had an amazing time at this home. Very spacious. Staff including the maids were awesome. The hot tub in the living room was my favorite feature. Just lovely! Ubered the whole weekend with no issues
Respuesta de VrboOwner, el 6 mar. 2020
Hi Mardalaine, we are super glad to hear you loved the property's design and style. Your suggestion about transportation in the city will simplify other visitor´s stay. It is very much appreciate it ! please come back
Opinión archivada
10/10 Excelente
13 dic. 2016
Location
gorgeous place and at great location with excellent service to spend few days in the Medellin Valley.
Respuesta de VrboOwner, el 6 mar. 2020
Thank you so much for the thoughtful review. Our main goals are: simplify our visitors´stay and make them live a memorable experience for a lifetime. Please come back !
Opinión archivada
10/10 Excelente
Foad A.
13 jun. 2016
Best Spot in Medellin
We loved our stay at Casa del Reloj. We stayed at the 5 bedroom apartment with a gorgeous Jacuzzi in the middle of living room.The location is the best (steps away from the finest restaurants, boutiques and cafes). The place is super clean, beautiful design, complimentary daily housekeeping, and the concierge services they offer (e.g., arranging ground transportation, paragliding, tours and reservations). Highly recommended and I cannot wait to visit Medellin again.
Respuesta de VrboOwner, el 6 mar. 2020
Dear Foad, thanks for the fantastic review. You were an amazing guest. We can´t wait to have you and your friends back. We are pleased you had a great experience during your stay with us. CdR team makes such an effort to bring the best service and make our guest feel at home.
Opinión archivada
10/10 Excelente
12 may. 2016
Great Location. Great Management
Had an awesome here. Everything was prepared for us when we arrived and the check in/out process was very smooth. The owner gave us a great recommendation for dinner on our last night in Medellin. Highly recommend staying at Casa Del Reloj.
Respuesta de VrboOwner, el 6 mar. 2020
Ben, thanks for your great review! You guys were awesome guests. Glad you had a great experience and hope you get back again soon!
Acerca del anfitrión
Anfitrión: Team Casa Del Reloj
We are Nahir, Dore and Yolanda (and Rio, our mascot),
We're happy to host exceptional guests looking for the #1 in Luxury, location and accommodations in Medellin, Colombia. There really is no second best location. We pride ourselves in providing exceptional service throughout your stay. From an amazing architecturally detailed and exquisite building, to daily light house keeping service as well as suggestions for tourism or local business conferences.
Please don't hesitate to ask us any questions.
Por qué eligió esta propiedad
The most visually striking, comfortable, peaceful short-term rental destination in the absolute best location in El Poblado, Medellin. Pictures do not tell the whole story!
Qué distingue a esta propiedad
Casa Del Reloj has become a famous, local landmark with its unique iconic exterior and interior design and high quality art, custom furnishings and features. Architecturally stimulating design encompassing old world styles with modern conveniences. Most comfortable, ergonomic furniture anywhere, fastest internet, keyless door entry, just steps from best restaurants, cafes and boutiques in Medellin.