Cabaña Gilford - ¡A 2 millas de Gunstock Mountain Resort!

Hi Julie, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and we wanted to share the following: - Evolve, and the owner makes guest safety a top priority, and we always want guests to find the perfect vacation homes for their needs. We strive to include all necessary information in the listing and we've confirmed that the description states that the property might not be suitable for people with limited mobility due to the stairs. The listing photos also show the stairs, but we're sorry if this caught you off guard. - The owner has confirmed that three cars have been parked in the driveway previously, and this is the first time they have received feedback like this. The owner will check to see if the shrubs need to be trimmed to ensure guests have plenty of space to park their vehicles. - From us here at Evolve, we know how frustrating it is when you can’t reach someone during your stay, and we sincerely apologize that our communication fell short. We've addressed your feedback with the necessary teams here so we can continue to do better for our customers. The owner does all they can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

Owner's response: "Nicole, we're very sorry to hear your experience did not live up to our normal high standards. We strive to keep all items in the home fully stocked for the convenience of our guests. - We spoke regarding the lack of bath towels, when we were talking you did not mention that there were no towels of any size available. We thought it was only the bath towels and you did mention that you would make due. We would have never expected you to only have those for your use. We have reached out to the housekeepers and have addressed this issue so it is not a problem in the future. - We do try and keep the soap and body wash stocked up, we were not aware we did not have enough. We will look into this. - We replaced the entire mechanism to stop a leak in the old faucet, we will check the drain and repair it if necessary. - The driveway was just redone and the stairs weren't in, but the hill was manageable, we were just there with our 2-year-old. We do apologize for this, the changes were done in an effort to make the driveway safer and more spacious but the contractor's schedule went long. The stairs are not in and the driveway is complete. - TheROKU worked for the guest after you with no issues. If you had let us know we could have told you where the spare batteries are kept in the house. - We try to keep coffee and filters stocked for our guests, despite this not being standard practice for short-term rentals. Perhaps you just didn't find them, again we would have been happy to share if you had reached out. - We are available to answer any questions or for assistance if needed. We are only a phone call away, we did not have any missed calls or messages from you. It's easier for us to help when you are on the property rather than after you've left. We hope you come and stay again in the future, and allow us to make up for any shortcomings this stay may have had. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for those 5-star experiences we know we can deliver."