Casa con alberca de 6 recámaras, spa y sala de juegos, cerca del río lento en ChampionsGate

Hi Brianna - Thanks for leaving a review. We're delighted that you had such a good time. We hope to welcome you and your family back again soon.

Hi Jennie Thanks for your review - we appreciate your taking the time! Thanks also for letting us know about the damage you found. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Debra Thanks for leaving us a review - we appreciate your time. We're glad that you and your family all had such a great time and we were happy to respond. We hope that you'll come back and stay with us again soon.

Hi Barb - thanks for writing a review. We're happy we were able to get the grill out to you in time for some "grillin"! We're glad you had such a great time and we hope to see you again real soon.

Hi Barb Thanks for staying with us a second time. We're glad that you were very pleased with your stay. Thanks also for the feedback - we've written to you to offer a refund to you for the coffee pot and we've already got the spa motor being repaired. We hope that you'll come back again soon!

Hi Caroline - thanks for leaving us a review. We appreciate your taking the time. We're very sorry that you had a problem with the pool on your arrival. We do have staff and pool techs working 24 x 7 - so we are unsure why nobody could get to you before the Monday and we apologize for any inconvenience. We're glad that - other than that issue - you had a great time and found the home so perfect for your needs. We hope to welcome you back again soon.

Hi Lindsay Thanks for taking the time to leave such a detailed review.... we appreciate your effort! Thanks for raising the pool door alarms. There should be one fitted as standard in our program, so we will get maintenance to replace it. We'll also have them check out the air-hockey table. Thanks for your comments on the amenities that we provide for arriving guests. We're about to start providing a starter pack of shampoo, conditioner and body-wash in each bathroom - but we won't be providing toothpaste. We are very sorry for the oversight that happened with the housekeeping and have spoken with the cleaning crew for that home to try and avoid such problems in future. We hope that you'll come back and book with us again.

Hi Jason Thanks for taking the time to write such a detailed review and feedback. We're not sure who you spoke to, but there must have been a miscommunication regarding the comforters. We don't "wash" them, but we do take them to a commercial laundry service regularly, when they are stained. We are sorry if this wasn't done for your stay. Unfortunately, because of the number of guests who were staying the week of your arrival, the supplier of the gas grills had run out of stock to supply. We recommend that, wherever possible, guests book these as far in advance as possible to avoid disappointment. We are sorry that the neighboring guests spoiled your first night. Regrettably, VillaDirect has no control over the guests in other properties that we don't manage and the ChampionsGate resort will not intervene - despite having rules for a "noise curfew" after 10:00PM. However, we fully agree that it's awful that other guests don't have the common courtesy to their neighbors at any time of day. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Jennifer Thanks for leaving us a review - we appreciate it. We're delighted that you had such a great time during your stay and that you found the house so perfect for your needs. We hope you'll return soon and that you will book and stay with us again.

Hi Ruth Thank you for leaving us a review - we're delighted that you enjoyed this home and the surrounding Champions Gate resort. We hope that you'll come back and stay with us again soon.

Hi Joyce Thanks for leaving us a review following your stay. We're glad that you all enjoyed your stay at the property. We hope to see you all again soon!

Hi Jimmie Thanks for taking the time to leave us a review - we appreciate it! We hope you'll come back and book with us again soon.

Hi Michael Thanks for taking the time to leave a review following your stay over the holidays. The resort has had some problems over the holidays with trash collection. We've called, cajoled and asked them to improve their daily trash collection service from the homes, but they seem to have had a problem this holiday season. While we're not in control of the service that they provide, we do apologize for their failure. We see that you called on the second day of your stay and spoke with someone about the cleaning issues that you had on your arrival and that we responded. We ware sorry if the housekeeping team missed things for your arrival. Somebody should have called you or emails about the visit while you were out of the house. We hope that the rest of your stay was enjoyable and that you'll book again soon.

Hi Jeff Thanks for taking the time to write a review - we appreciate it. We "take on board" your comments. We are currently sourcing salt, pepper, dishwasher and washing machine pods, coffee, milk, sugar and other amenities as a starter pack for guests arriving. We do provide starter TP in each bathroom and a single roll of kitchen towel - as it's a self-catering rental and we only provide the starter pack as a convenience. We are sorry that the resort trash collection isn't doing their job correctly and will raise it with them. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Brianna We're very happy that you and your family had such a great time. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Aqueda Thanks very much for your feedback. We are sorry if there was a problem with the TV's during your stay. We wish that you had contacted us about the problem, and we would have been happy to send out a tech to find and fix the problem for you. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Lisandra Thanks for taking the time to provide such valuable feedback following your stay. We are sorry that you had a problem with the TV's in the house. This is the first time that we have had this problem at this house, so we aren't sure if the cable service was down when you stayed. We do hope that Sugey was able to provide answers or get someone out to fix them for you. We're also sorry if you felt the the pool was smaller than the pictures showed. The pictures are of that specific pool and are taken to show it at its best, so maybe that's what the problem was? Since you stayed, and following your feedback, we are now leaving additional trash bags for guests. We hope that you will come and stay with us again in future. Please remember that you can get a returning guest discount off your stay and save money when you book with VillaDirect next time.

Hi Edwin Thanks for taking the time to write a review about your stay at a VillaDirect managed vacation home. We're delighted that you had such a great time and that you loved the place! We hope that you will come and stay with us again in future. Please remember that you can get a returning guest discount off your stay and save money when you book with VillaDirect next time.

Hi Urich Thanks for sending us your review of "Vacation of Champions" a vacation home by VillaDirect. We're really glad that everything was perfect for you and hope to see you again soon. Please remember that you can get a returning guest discount off your stay and save money when you book with VillaDirect next time.