Mistral, Gerroa, Costa Sur

I can assure you the photos have not been photoshopped & "the spaceship" is clearly visible in the listing photos. The Spaceship is actually The Rotunda another lovely holiday home in our portfolio. We are pleased you enjoyed your stay.

Hi Arana, Thank you for letting us know about the cockroaches. We take matters like this seriously, and the property has since undergone a professional pest treatment as a precaution. All linen is professionally laundered, and the property is thoroughly cleaned by our professional cleaning team prior to each guest’s arrival. We are therefore unsure why the linen may have felt sticky; it’s possible the high humidity during your stay contributed to this. We understand that bond claims can be unpleasant for everyone involved. However, both our maintenance team and cleaners have confirmed that the louvre was not damaged prior to your arrival.

We are sorry to hear Mistral was not presented to the level we expect. We have now addressed any cleaning issues.

We apologies that Mistral was not presented in a manner that we find acceptable. We have since changed cleaners.

We would recommend Joanna to other hosts. Thank you.