Villa Shamrock, villa frente a la playa de 2 dormitorios

Thanks very much for staying with us at Shamrock. WE are delighted you enjoyed your stay. It was a pleasure to host you and we hope very much you will be back again soon. Many thanks.

Many thanks indeed for your review of Villa Shamrock and we are delighted you had a great stay. We hope very much to have the opportunity of welcoming you back again soon.

Many thanks for your review which as you know is a little unfair. We appreciate we had misunderstood the arrival date and were preparing the villa for next day arrival. We apologised to you and organised two rooms on an all inclusive basis in the resort for the first night and assured you we would have the villa ready early the next day. We thought you had accepted this and were comfortable with this offer. We tried to contact you without success several times the next day but you didn’t answer our calls. We heard from VRBO subsequently that you had cancelled the booking and gone elsewhere. Again our apologies for the misunderstanding but we did try everything we could in the circumstances to remedy the situation. We hope nonetheless that you had a great stay in Antigua in spite of your poor arrival experience. Thanks again for your feedback.

Many thanks for your review of Villa Shamrock. The layout of the villa is a typical St James Club Villa with a lower floor which has the bedrooms and bathrooms and patio access and the upper floor with the lounge dining and sliding doors out to the part covered dining deck. The villa has acs in the bedrooms, which work effectively and efficiently to cool these spaces. There's a much larger unit upstairs in the lounge/dining area. The kitchen is on a mezzanine floor between the two other levels. There are a few steps up to the upper level and the same to the lower level. Our cleaner Cherrian who has been at the villa for any years offered to handle the laundry for a minimal charge. We do not provide access to the washer drier for guests as we have found that offering the service for a small fee is usually a delight for most guests who are on vacation. Cherrian told us that she offered you cleaning service on Tuesday and Fridays but you declined the Tuesday service. You could have had clean towels daily if you had asked us. Security at the villa is always foremost in our minds and the siding doors are fully lockable. St James Club is a fully gated resort with 24 hour security so we are not sure why you felt this was inadequate. Sorry you felt this way. Of course we cant be accountable for the seaweed levels at the resort and again w are sorry you experienced this. We will certainly work harder on our communication going forward and appreciate the feedback