Copper Springs 2 Bedroom in East Village, Parking Garage, WIFI, Elevator, Steps to Super Bee Lift

Hi Cody, So you liked it, but didn't like a couple things, but it was nice, so you gave it 3 stars??? Not much we can do with this but we'll check on the beds and the trash can. For the record, beds are a difficult thing, what's comfortable to one person isn't comfortable to another, but we'll check it out. Thanks, John Forest, Bighorn Rentals

Hi Sherri, Thanks for the review, just wanted to mention we will look into the items you mentioned. Thanks, John Forest, Bighorn Rentals

Thank you so much for your review. We are glad that you enjoyed the property and it worked well for you but a little upset that your review only tells half of the story. Your keys still in fact worked. As we told you, the lock on the front door of the building contains equipment to reset the programming to your keys so all you needed to do was go to the front door and reset them. Beyond that, we have extra keys stored at Copper that you could have picked up on your own. Your claim that we didn't want to bring you new keys is also false. The truth is that we manage 70 properties and you were here during the last sold out weekend of the season making it hard for us to give you an exact time on when we can get new ones to you. We are always going to ask if you happen to be coming by our office anyway. If not, it's okay we will bring them to you. Last, not returning your keys is a security risk, not only for you but for the next group of guests staying in the condo. We want to minimize this risk for all of our guests which is why you signed a rental agreement stating that lost keys are $25 each and we specifically told you about this when you checked in. Thanks again, John Forest, Bighorn Rentals

Thank you for your review, we are glad you enjoyed the property. It is a very nice property and the location can't be beat. We are also sorry you are unhappy with our service but in this case we are only doing our job. The rental agreement states, right at the top, that keys not returned to our office will be charged at $25 each. I know you mentioned you dropped them in the box in the condo building but when we don't receive them back, we can only assume they were lost. As to the parking issue, all guests receive Bighorn parking passes at check in. We also give each and every guest a property information sheet which includes parking information. Of course, if our guests ever have a question or concern we are happy to help and available 24 hours per day. Thanks, John Forest General Manager

Thank you for the 4 star review, we appreciate you taking the time to rate the property and us. First, we are happy that you enjoyed the condo, it was clean and everything worked correctly for you. It is a great condo and we're glad you feel it was a good value for the money spent. Second, we are very sorry that you feel you received substandard service. I would really like to know more about what happened at check in so we can correct any potential problems. I have asked our staff if anyone remembers anything from the time of your arrival but a month has passed between your arrival date and receiving this review. We have a fair amount of people come through our doors as well that makes it more difficult to remember. Last, I don't know what to say about the towels and us not willing to make the trip to Copper. Again, your stay was a month ago so it's hard for us to remember what happened. We don't have a problem delivering towels to Copper, it's only 6 miles up the road. Our staff doesn't remember an issue with towels recently and I only had one instance where someone called and I asked them if they could pick them up. The person on the phone said they were coming to Frisco to the grocery store anyway and wouldn't mind stopping by our office. I wasn't trying to get out of delivering the towels but at the time we had some issues going in other properties that took priority and it would have taken us a little bit to get them delivered. I don't know if this is the same instance. Again, we're glad your stay was good overall and we hope you'll give us another chance in the future. Thanks, John Forest General Manager