Pyla - Beautiful Private Roof Top Terrace overlooking Pool, coastal & mountains

Thank you for your review, you have been wonderful guests and we hope to welcome you again.

Thank you for your review. We are really pleased that you enjoyed staying at the apartment. You have been wonderful guests and are always welcome back.

Thank you for your review and your kind words. It was a pleasure to have you stay at the apartment, you were wonderful guests and we look forward to welcoming you again.

Thank you for your kind review. The roof top is a fantastic place to be during the day or night, so we are really glad you made the most of it. Thank you for taking good care of the apartment, you have been wonderful guests and we look forward to welcoming you again.

Given that we have maintained a 4-5 star rating for 13 years, we were very surprised and disappointed to see a 2 star rating. Especially as the reasons listed were that you expected the apartment to be a 3 bedroom, and that the sofa bed was uncomfortable. VRBO have confirmed there is nothing inaccurate about the online information, and our listing states “Bedroom 3 Sofa bed / futon”, and when you further select View all rooms and details, against Bedroom 3 it clearly states “Double sofa bed in living room” I confirmed this via email when you queried upon your arrival to which you thanked me for the clarification. I also explained that when adding the information to the VRBO listing it is a tick box exercise. When I add the beds in each room, it comes up as bed 1, bed 2, bed 3, however, it is clearly written that bed 3 has the sofa bed in the living room. I also e-mailed you on the day that you left to ask if you enjoyed staying at the apartment and asked for feedback, but you did not reply. Despite your review stating that you cannot fault the service given by the owner, at no further point did you contact me during your stay to discuss this or any other issues and give me the opportunity to make your stay more comfortable. Before booking you would have viewed the online pictures of the inside of the apartment, where it is clear how many bedrooms there are. This would also reflect on the price of the accommodation as you would pay a lot more for a 3 bedroom apartment. We had never had any complaints regarding the sofa bed, so as for preferring to sleep on the floor, we find that extremely difficult to believe, and more likely a case of feeling you have to mention something else to justify a very unfair 2 star rating. We fail to understand why you would not reach out to us. It is our conclusion that your rating is not a reflection of the apartment, but in fact your frustration at your own misunderstanding of the accommodation.

Thank you for your review, you have been wonderful guests and are always welcome back.

Thank you for your review. It was our pleasure to have you stay at the apartment and you are always welcome back. Perhaps even try one of our other apartments in Larnaca next time.

Thank you for your review. It was our pleasure to have you stay at the apartment and we look forward to welcoming you again.

You are all very welcome. You have been wonderful guests and you are always welcome back.

It was a pleasure to have you stay at the apartment, you were wonderful guests and we look forward to welcoming you again in the future.

It was a pleasure having you stay at the apartment, we are so pleased you enjoyed staying there and that you would like to return. We always try our best to please all our guests and we always like feedback as it only improves the service we offer. We look forward to welcoming you again.

Thank you for your review. We are so happy you enjoyed staying at the apartment. We look forward to welcoming you back next year, you have been wonderful guests.

Thank you for your review. we are so pleased you enjoyed your holiday, you have been wonderful guests and you are always welcome to return.