Such mixed feelings about this place!
The positives- a fantastic pool, great for small children and adults due to its size, the diving board and steps. The outside area was generally very good, plenty of parking and areas for seating and for the children to explore. The general location is very good.
Lots of space inside, but some of the furnishing inside was quite tired, and quite randomly resourced - e.g. not enough wine glasses, teaspoons, no mop, some dodgy electrics!
The housekeeper was very helpful and Guido the chef and his helper were both great, we really enjoyed their service.
Our checkout time was 10am. By 8am people were already on site deep cleaning the pool so the children were unable to go for a final swim as planned. I received a message the night before departure letting me know maids would be collecting laundry at 9am on the day of checkout. I said we would be ready to leave at 10 but if we had to, we understood that laundry would be taken at 9. By 9am lots of people arrived, stripping beds and generally cleaning - we felt like we were in the way. I don't think this is acceptable when check out is 10am. 10 am should mean the house is yours until this time.
There is also the issue of the 250 euro cleaning fee. This does not appear in the invoices, and is hidden in the small print of the overall house description. Surely cleaning a house is part and parcel of renting a property? It would be much better to be honest about this cost in the overall invoice. Mine was held back as part of my breakages deposit.