Unique, Solo Log Cabin In Private Woodland With Views To Sea And Local Hills

Thank you for your nice review Penny. I'm glad to hear you had a lovely time and hope to welcome you again in the future. With best wishes. Mark

Thank you Wayne, so glad that you enjoyed your stay! Best wishes. Mark

Dear Gemma I read your review with disappointment as it is SO at odds with the messages you and your husband Steve sent me during and after your stay: "incredible views and beautiful woodlands; the cabin is great and cosy around the fire, perfect for board games with my eldest daughter tonight! So we're all happy. Thanks for all your help with the coal etc" .... "the break away in the clean air, the mercifully quiet and peaceful area and seeing the trees outside every day was a real tonic. Good luck with your cabin, All the best, Gemma and family”. I completely understood that finding the coal bunker almost empty on your arrival was frustrating for you, but within 20 minutes of receiving your message I had organised 3 large replacement bags for you and I could not have been more apologetic for the initial oversight. As I/we do with all our guests, I communicated with you quickly, courteously and respectfully throughout, took your other comments seriously and visited/inspected the cabin myself straight after you had stayed. I'm sorry that in answering your complaint about the bedroom heater you felt patronised, but it is/was not broken... it switches off via a thermal cut-off switch for safety reasons when the room has reached a certain temperature. You must have exceeded this for the heater to click off. The style of our cutlery is vintage/rustic, yes, but it is not 'dirty'. And our furniture is well worn-in and comfortable, but not 'grubby'. Our bedding and bath towels are freshly laundered before every guest and we replace ALL items for brand new before the beginning of each season. The cabin has a lovely homely, lived in feel.. is thoroughly cleaned between guests, lovingly cared for by our family and much cherished by our guests... MANY of whom return year after year. You made no mention at all of any smell or feeling of damp in the cabin until you returned home and emailed me a week later attributing your daughter's cold-symptoms to your stay there. When I went to inspect afterwards there was no sign of any damp scent whatsoever and absolutely no presence of mould anywhere at all. I understand that a 45 year old log cabin in a naturally wooded, remote glen in Northern Scotland is not for everyone and may not have offered the high-end standard of accommodation that perhaps you were looking for. But it provides bags of character and warm charm in a unique setting that few other self catering options can boast and I think we have pitched it at really excellent value for money. I am sorry that in not giving you a discount you feel we have a 'disgusting attitude'. No one has ever reviewed us in such a manner before. We wish you and your family well, but regret that you have chosen to review your stay retrospectively in such a negative way having sent such nice messages previously. With kind regards Mark

Thank you for your warmest recomendation Jonas, we are glad that you enjoyed your stay! With best wishes. Mark