Amplia casa de 4 habitaciones con jacuzzi y terraza cerca de la Acrópolis

I must address your review with a very strict tone, as your accusations are completely unfounded and unacceptable. It is absolutely shameful that you would suggest an inside job without any evidence, especially when I have been a dedicated property manager for the past 12 years, managing over 100 properties with an impeccable reputation. You conveniently omitted the fact that you left all the windows open, which the police identified as a likely point of entry for the thieves. Your careless actions contributed significantly to the incident. It is incredibly irresponsible to defame my properties and my team based on baseless assumptions. I expect you to retract your defamatory statements and acknowledge your own role in this unfortunate event. Your baseless accusations are an insult to our hard work and dedication to providing a safe and enjoyable experience for all our guests.

We have seen the problem detected and we are ready to make whatever needs in order to have the small apartment super clean and without mold. Until then we are not willing to give it again to any guest!

Dear Ian, Your review contains several inaccuracies that need to be clarified. You were informed in advance by email that a professional would need to access the property for scheduled maintenance related to the window, work that required both exterior and interior inspection. You opened and read this email but provided no response, which led us to reasonably assume you approved the visit. When our technician arrived and saw that you were actually uncomfortable with the entry, he left immediately. I personally apologized afterwards, and no further attempt was made to access the apartment. As for the rest of your comments, I must highlight an important detail you chose to omit: On the day of departure, you remained in the property until 13:00, two full hours after the check-out time. Our cleaning staff had already arrived and waited outside for more than an hour. When we reminded you of the official checkout time, that is the moment when all these “complaints” suddenly appeared complaints that were never mentioned once during your five day stay, despite our availability and multiple check-ins with you. The timing speaks for itself. It is clear that this review was written because we did not grant an extra two hours of stay. Finaly, the apartment was professionally cleaned before your arrival, and all essentials for the start of the stay were provided, exactly as described in the listing