ApartUP Palacio House

Thank you Lauren for your kind review! 😊 We’re glad you enjoyed the natural light, the ideal location, and that the apartment had everything you needed. We’d be happy to welcome you back anytime!

Thanks a lo Ockert. It has been a pleasure to welcome you. Regards.

Thank you very much for your review Benjamin! Hope to meet you next time! Regards

Thank you so much for your wonderful 10/10 review! We're delighted you enjoyed the stylish, clean, and comfortable apartment, as well as its great location. We're glad our local tips helped make your stay even better. We hope to welcome you back soon!

Thank you very much for your review!

Antonino thanks for such a positive feedback!! Whenever you come, you will be welcome. Regards (Sonia - Customer Care ApartUP).

Thank you very much Tariq for your time in evaluating us, our entire team appreciates your appreciated words. Regards from ApartUP! Team.

Thank you for sharing your feedback. We're sorry your stay was just okay and didn't fully meet your expectations. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future.

Thank you very much for your comment and for highlighting the positive aspects such as cleanliness, location, and the check-in process Christopher. We’re sorry that the mattress and the provided supplies did not fully meet your expectations. The mattress in the main bedroom is about one year old, although we understand that comfort can vary depending on personal preferences. We appreciate you mentioning it, as it helps us continue improving. Regarding the supplies, we provide a welcome kit that includes: bed linen, one hand and bath towel per person, iron and ironing board, hairdryer, and kitchen welcome amenities (1 sponge, 1 kitchen cloth, 2 trash bags, 1 laundry pod, 2 dishwasher tablets, dish soap, 2 toilet paper rolls per bathroom, and hand soap). We also include coffee capsules and a bottle of mineral water. This kit is intended for the first days of the stay and offered as a courtesy, but it is not replenished. Although this is indicated in the listing, we’ll make sure to make it even clearer in the description. Thank you again for your feedback — we truly value your opinion and hope to welcome you again in the future.

Thank you very much Christian for sharing your detailed feedback. We’re glad to hear that you appreciated the apartment’s excellent location, the equipment, and the comfort provided by the air conditioning and other amenities. We’re sorry for the issues you mentioned. The washing machine has already been checked and repaired, and the shower has also been revised and fixed. The sofa replacement was planned before your stay, but unfortunately, the new one did not arrive in time — as we mentioned, it has now been changed. Regarding the towels, we wish we had known during your stay, as we would have gladly provided any additional ones you needed. As for the locksmith service, the €50 fee is the standard rate indicated in the rental agreement and covers both the technician’s visit and the door-opening service. We truly appreciate your comments, as they help us keep improving. It was a pleasure hosting you and your family, and we hope to welcome you again for a more seamless experience in the future. Regards!

Thank you very much Thomas for your review! Hope to meet you next time! Regards

Thank you very much for your great review . I'm glad you enjoyed our apartment and the city. You will always be welcome to Valencia! Regards.