Estancia en rancho de caballos Sand and Spur

Thank you for being great guests!!

Hi Alvice: this is a surprising review as my husband and I both spoke to the guests in the house throughout your stay. I was assured that you all were from down south in the Tampa/Orlando area and you were all fine and had a place to go that had power. I was told that you all were really enjoying the property. I must admit, after a major hurricane, I was quite preoccupied with trees down, animals and homes without water, and buildings that sustained damages in the area so you may have felt neglected. Very sorry for your one star review as we really liked your family and appreciated your stay.

Thank you Jonathan for being a great guest!

Well darn it! We aim to have the best, cleanest houses on the market and hearing about such simple fixes on a review breaks my heart. As soon as I saw this review today, I had my handyman knock on the door to the current renter. They said there were no burned out bulbs and when they checked the gas grill, the grill is fully functional, you just have to turn the propane tank on. It was full! Had we been given a chance, these problems would have been fixed. On your next visit, please let me know if you have an issue! We aim to please!!!

This renter never contacted me about a problem. Via email, his secretary told me he was swarmed by bees when he arrived. As soon as I saw this email I sent our handyman and I happened to have our pest control person on the property and he went to the house as well. We were on the spot within two hours of this email and as soon as I saw it. There were no bees to be found in the house or in the surrounding areas but he sprayed anyway as a precaution at the house, in the back yard and in the surrounding areas. I personally had been at the house the two prior days cleaning and working in the yard. I never saw a bee and had no indication that we had any issues with pests. At the time of the first email, the renters secretary did not tell us that he had booked another property. I found out on Monday, via email again, that he had booked somewhere else which gave us no opportunity to rent to another party. When staying in a home, there can be problems that are unforeseen by guests and owners. Giving the owner a phone call and a chance to correct any problem is a necessary protocol. We have a strict cancellation policy and in this case, we stuck to it because this renter did not give us a chance to remedy nor did he release the property to rent to another party. We pride ourselves on clean, very well maintained homes as well as caring about our tenants. As soon as we were notified, we were on the spot and handled this in the best way we could. In an emergency, don't you think it is necessary to make a phone call? Give an owner a chance to responde? We were not told that he booked somewhere else until the following Monday. We did refund his security deposit and cleaning fee but he paid for a stay he chose to stay somewhere else. We hate that his review did not reveal the whole truth.