Garraffello House in the heart of wonderful Palermo

Grazie

Dear Kathy, I am very sorry to read what you wrote, given how accommodating I was throughout your stay. No one has ever complained about the smell of my linens, which I provided in the exact quantity needed for your group size. Although the sleeping arrangements were set up for six people, I sent the cleaner at your request to make up additional beds so you would have more available (and when you asked for extra linens, I even suspected there were more guests than the number booked, though I chose not to press the issue). As for tissues, napkins, and toilet paper, I am not required to provide them—since this is a private home, not a hotel—nor was I obliged to supply shampoo or body wash; yet, despite this, I made sure they were available for you when you asked. Fortunately, not all guests feel the way you do, and my reviews are very positive.

Grazie!!!! Felice di avervi ospitati!!!

Thank you Jane, it was a pleasure hosting you!!

Grazie Sophie spero di rivedervi presto siete stati degli ospiti meravigliosi

Grazieeeee!!!!

Dear Ronda, thank you for the review. The presence of the scaffolding was reported in the announcement in the description of the house, I report the part relating to the problem: "Unfortunately the building is currently covered by scaffolding, but the renovation works have not yet begun and the balcony can be accessed without problems For greater safety the rooms are equipped with iron grates." I will take your advice to heart and immediately purchase a new working wine opener. Thank you and have a good trip home. Stefania

Hi Debbi, I'm really sorry to hear that what dozens of other tourists have appreciated, and which is one of the strengths of the house, such as the proximity to one of the most beautiful pedestrian streets in the city, was instead a reason for you to unease. In truth, the house is set back a few tens of meters from the main road and this, combined with the thick walls of the building and the double glazed windows, allows you to stay in total silence and quiet. As for the scaffolding, those balconies have seen centuries of history, they have passed under the rule of Spanish, French, Austrians and Garibaldi walked down those balconies! Periodic maintenance is required to keep the splendor of this historic building unchanged. However, the works have not yet begun and for this reason the balconies are clean, accessible and usable and you can still see the street; maybe you didn't even try to look out of the windows but if you had told me I would have invited you to do it. And finally, the noises you heard in the morning were due to work in progress in an adjacent building, unluckly I wasn't aware of it. However, the works were carried out within the hours established by the municipal regulations, not before 8 am in the morning and not later than 7 pm. It is therefore a temporary situation that does not disturb night rest. I'm really sorry that you had a bad time but, believe me, I couldn't predict it, since all the guests who have stayed in the house have always declared themselves fully satisfied, as you can see by yourself from the 5 stars reviews before and after your stay. Stefania