House with private pool and fantastic views of Gerês

Many thanks Ellen...

Thank you Karen. See you in the next time!

Hi Meggie, Thank you for these words, they are very important to us... In the next time you visit Gerês you'll be very welcome back to our house.

Hello Linda, We appreciate the feedback although you haven't mentioned any of this, in the moments you contact us in the two days you met us during your activities. The fall of the blind kitchen is something that can happen. Regarding the noise you mentioned of the kitchen cupboards, this is the first time we hear it, no guest has mentioned it before but we will take this in consideration and fix it. The stairs are perfectly visible on the photos of the accommodation advertisement, it shouldn't be a surprise. (House is in a mountain area so it will be impossible not to have stairs).. We can assure that the balcony railings are fixed and it's safe, but we will take a look if its possible to improve it. We are very sorry for the bucket on the balcony. It should have been empty and clean. We will alert the cleaning team so it won't happen again. We would appreciate if you told us this during your stay so we can fix it on time for you, the same thing for the extra umbrella you miss. We could have provided other. We have no knowledge of a mountain village where all the residents can speak a lot of languages. Although we think you didn't have this problem with the staff of Geres Casas or the members of the activities company. From our side all the investment will be applied to improve the next stays."

Bonjour, En ce qui concerne la vaisselle et les ustensiles de cuisine, nous avons déjà demandé à la maison de les remplacer car il y en a effectivement trop peu pour le nombre de personnes présentes, mais comme vous avez demandé d'autres choses, vous auriez pu signaler ce manque et nous aurions immédiatement répondu à votre demande. Quant à la piscine, elle a toujours fonctionné et nous sommes allés plusieurs fois pour l'entretenir, mais nous n'avons constaté aucun problème. Nous en avons d'ailleurs parlé aux clients et nous pensions qu'ils avaient compris que tout était en ordre. En ce qui concerne les accessoires de piscine, nous ne savons pas à quoi vous faites référence, car nous avons mis à disposition des chaises longues et des parasols, et nous n'avons rien d'autre comme accessoires sur place, mais aucun accessoire ne nous a été fourni. Chaque fois que l'on nous a demandé de résoudre un problème, nous nous sommes immédiatement rendus à la maison pour le faire. Merci.

It was very nice to welcome Joachim and his familiy at the house . Hope they come back!

Bom dia Artur, Muito obrigado, pela sua avaliação... Teremos todo o gosto em recebê-los em breve, novamente!