Genteel Home San Gregorio

Dear Tyler, thank you very much for your time to share your personal experience in our apartment. We are sorry for any difficulties you had with our Wifi service. For a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your holidays with us, it will be a pleasure to assist you. We hope to see you again soon. Aija T. Quality Department

Dear Chris, thank you very much for your kind feedaback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope to meet you on your future trips to Seville. Aija T. Quality Department

Dear Greg, we would like to thank you for the praising review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your expectations and we would love you to come back and enjoy more memorable days with us. Aija T. Quality Department

Dear Larissa, Firstly, we want to thank you for having chosen us for your stay and for taking the time out of your day to write a review and share your impressions. It saddens us that you write a review here when you did not stay at the apartment on this listing in the end. Also, we are deeply disheartened by the rate you have given us and our services after the effort the whole team made to make your stay more comfortable after the incident you have mentioned. Please allow me to clarify that the leak that flooded the apartment was actually coming from the apartment just above ours and had nothing to do with our property. Nevertheless, we understand your frustration and apologize for this. As soon as the problem was brought to our attention, we offered an alternative accommodation for you to move immediately to another apartment with the same characteristics and number of bedrooms; yet you decided to stay. It was not until the next day that you wanted to move and, besides, we offered a 20% off for the inconveniences. When you let us know you did not find this reimbursement fair, we offered other two different apartments than the one you originally had booked, yet your decision was to stay. We do not understand the nature of the complaint as of all the options offered, you accepted the one that you write about. All of our apartments have dynamic prices and the options offered were within the price range you had paid. At Genteel Home, to work with honest people and to offer excellence standards are within our corporate values, and we are truly sorry that you felt we came short on these; our professional team across different departments makes their best to ensure comfortable stays for our guests, and we apologize if we failed in this specific occasion. We do not want to miss the opportunity to invite you to stay again with us on another trip to give us the chance to show you the real level of luxury holiday stays we offer. Thank you once again for writing a review. Kind regards, Jose L.H. Campos