Casa increíble, patio techado en North Beach Resort & Villas - A 500 yardas de piscinas/playa

We’re disappointed to see this review, especially since no concerns were ever reported to us during your stay. Had you reached out, we would have been happy to explain and address what you observed. What you’ve described as “black mold” is not mold at all, but normal condensation that can occur when exterior doors are left open while the air conditioning is running in the summer heat. This is a common occurrence in coastal climates and not a health or cleanliness issue. The home is professionally cleaned and inspected between each guest stay, and the carpets and vents are regularly maintained. During peak rental season, it is not possible to schedule major projects such as deep cleans or carpet shampooing between back-to-back reservations; those are completed at the end of the season. As for mentions of light fixture rust, that is simply cosmetic wear that can occur in a coastal environment and does not impact the quality or comfort of the home. We take great pride in providing clean, well-kept properties, and making unverified claims of “mold” is misleading to future guests and not an accurate reflection of the condition of the home.

We’re so glad you enjoyed the home but we do wish you would have reached out when you couldn’t locate the grill as the home definitely has one. Thanks for staying with us!

Thank you for letting us know your concerns regarding the furniture. We have relayed this to our maintenance team, and if issues are found, it will definitely be replaced at the end of the season. Thanks for staying with us!

Thanks so much for your feedback - I will make sure that maintenance is aware of this. Thank you for staying with us!

We’re so glad to hear you enjoyed your stay, found the home clean and comfortable, and appreciated the amenities and extra towels — we love hearing that! For clarification, we don’t stock any spices or condiments in the kitchen for code reasons, and our check-in instructions specifically note under “What to Bring” to pack items like coffee filters, special utensils, cooking supplies, and spices (including salt and pepper). We appreciate your feedback about the living room furniture and will review it with the owner. Thanks again for staying with us — we’re glad you had a great trip overall!

Thanks for your feedback. We’ve actually had the garage door ordered for months now, but as many are aware, the supply chain for most items is extremely backlogged. We will definitely let the resort know about the shrubs blocking the other side as this is the first we’re hearing about that (and they handle the landscaping). We’re sure to note the distance in the property’s headline and description so that guests have this information prior to booking. The shuttle is a great alternative to walking, so we hope you used that amenity. I will be sure to relay to maintenance your feedback about the furniture. If issues are found, the furniture will definitely be replaced. Thanks for staying with us!

Thanks for your feedback. You actually stayed during a time that we were transitioning from a previous cleaning crew that had been terminated to a new cleaning crew that has since been doing an awesome job. Unfortunately, there were some wrinkles to iron out during that transition, so we apologize that you were caught in the middle of it. Thanks for staying with us -