Treetops Villa Byron Bay

Thanks Alan Your review doesn’t accurately reflect the information clearly stated in our property description, which explains that I, the owner, live on the property in a separate dwelling that is not adjoining the villa. Unfortunately, your friends were extremely intoxicated and behaved disrespectfully by jumping the pool fence and entering my backyard. They also walked onto the golf course without a booking, which is strictly prohibited. I would have appreciated a more honest and balanced review that acknowledged these incidents. Nevertheless, thank you for staying at my property, and I wish you all the best. Kind regards, Zara Zara

We appreciate all guest feedback; however, it’s important to clarify the circumstances of this stay. The group engaged in continuous partying over the weekend, which resulted in significant disturbance and unacceptable mess, including vomiting in the gardens and on the retaining wall. This behavior clearly breaches our house rules, which prohibit excessive noise, parties, and disrespect of the property. We had to step in and request that the guests clean up during their stay, which is not something we should have to do. Our villa is a well-maintained home intended for respectful enjoyment, not for party use. We kindly remind all future guests to review and follow our house rules to avoid similar issues.

We typically host lovely guests who enjoy the home, so it’s disappointing to respond to this. From arrival, you panicked—first about toilet paper, despite 12 rolls for four bathrooms, and I still brought more. Then you panicked about frying pans, though there were already two, and I brought extras. You requested shampoos and bodywash also brought multiple types of coffee, and you wanted the spa raised from 27°C to 40°C. same time you complained about the heat, despite ocean breezes, ceiling fans, and a large air-conditioning system. Additionally, you requested beach towels, which were not included but i was happy to provied extra towels . We always go above and beyond, but we hope future guests understand that the home is already well-equipped—without the need for panic.