The listing said there was a spa and an unheated pool.
When we found out the spa was not heated, I contacted Holiday Collections and said we were very disappointed that we paid more to rent this house because we were mead to believe it had a spa. The response from Loretta was a link to the property management’s website where it says the spa isn’t heated.
When I pointed out that the VRBO description neglected to mention that, Loretta had the VRBO description updated and admitted it was inaccurate on VRBO’s site but refused to provide a partial refund. Instead Loretta blamed platforms like VRBO and booking.com for taking inaccurate information from Holiday Collections’ website.
Loretta then charged my credit card $110 for “vomit” she said had to be cleaned from underneath a lounge cushion. There was no partying going on and definitely no vomiting. The only answer we can think of was poor cleaning after previous guests.
Be careful, if you have any issues, the customer service will be awful and if this company wants to blame you for something, you have no way to stop them from charging your credit card.
