6/10 Aceptable
David D.
10 ene. 2025
Le gustó: Check-in, ubicación, veracidad del anuncio
No le gustó: Comunicación
Not great, not terrible.
We picked this location primarily due to the cost savings factor. We knew the reviews ranged from terrible to good. Upon arrival, we found that the refrigerator/freezer was not working. We had to place our perishable groceries out on the patio in the freezing cold so they would not spoil. Text messages were sent to the property and we were told that they were on it. Unfortunately, the fridge was not fixed until 4 days later. Despite multiple attempts, we were never able to reach a real person to discuss the issue. Texts were exchanged, but they were very generic responses. The only people who actually spoke to us were the maintenance guys and they were super helpful. Maybe it's just me, but I would think that calling a visitor to ensure them that things would be taken care of and offering them some kind of discount would be the thing to do, but it was not to be. To be fair, the actual building was fine and our family enjoyed our stay, despite having to use the patio as a refrigerator. However, due to the serious lack of personal communication with those who run the property, we would not recommend this location. Save yourself some hassle and go rent from real individuals rather than a management group.
David D.
Se hospedó 5 noches en diciembre de 2024
