Whangapoua - 2mins walk to beach

This is a disappointing review as the issues complained about are clearly described in the property listing. I suspect that these guests are not used to booking baches online as they were anxious from the moment of booking - I received many stressed messages and phone calls before and during their stay. Linen is not a standard item supplied in a bach - we do not supply it as standard as it is hard to organise laundering in Whangapoua, but can sometimes organise it with prior arrangement. The ad states that linen is not included, I mentioned it in my initial email to them when they booked and it is also stated in the information sheet. Unfortunately these guests didn’t read emails (or the listing) thoroughly. The same goes for the heating - we have an excellent wood burner, as clearly described in the listing. There is wood in the garage. When the guest called, I told her we had just had delivery of some chopped wood which would be in the garage in chook food bags. She was adamant there was none, so I chased up the person who provided the wood. It was definitely delivered. Eventually she actually listened to what I said and found the wood. There was also a large electric column heater in the garage which they couldn’t find (it’s there, I checked myself). It is frustrating when someone complains about your comfortable bach when it is exactly as described to them in the listing.