Luxury 3BR Mountain Retreat • Hot Tub • Sauna • Pets ok• 2 Fireplaces

Thank you for staying with us! Come back soon!

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We do wish, however, that you had brought these concerns to our attention during your stay, as we would have been happy to address anything we could while you were at the cabin. Regarding the lockbox, the instructions for locating the lockbox at the gate are included in the virtual guidebook that was sent to the phone number on the reservation several days prior to arrival, as well as in the VRBO arrival instructions. We understand that the old box on the porch could cause some confusion, and we will look at making the current lockbox location even more prominent in our instructions. We take cleanliness seriously and our staff photographs the cabin during cleaning and/or pre-checks. Cobwebs can unfortunately be a challenge, particularly in the early fall when spider activity increases, and they can reappear very quickly. That said, if we had been notified during your stay, we would have gladly sent someone out to address any cobwebs or other cleaning concerns. The primary bed is intentionally elevated, and there are steps provided beside the bed specifically to make getting in and out easier. As for the dishwasher, starter pods are provided and are located under the kitchen sink along with the extra trash bags and paper towels. We’re sorry if you did not see them. We also regret that some of the board games were missing pieces. That is certainly something we would want to know about so we can replace or correct them for future guests. We genuinely want every guest to have a relaxing and enjoyable stay. We understand that not everything will always be perfect, but that is why we encourage our guests to contact us if they encounter an issue. Our local staff is available to address problems during a guest’s stay whenever possible. Unfortunately, when we don't hear about an issue until after the guest has returned home, we lose the opportunity to correct it and make the remainder of their stay more enjoyable. We appreciate your feedback and will use it to review the items mentioned and see where we can improve.