Hermosa casa grande con alberca y jacuzzi climatizados

What a wonderful review thank you so much Miranda! You all were great renters and would be happy to host you again anytime!!

The pool opens June 1st and that is in the description. So was the pool construction being done. I had just sent a reminder to you in case you didn’t properly read through the description which it seems you did not. You also do not share any part of your yard with anyone, so I’m not sure why you are saying that. Kamloops was still cold and transitioning from winter to spring so you were there mid spring clean up. And we offer every streaming channel including Apple TV just not cable which is also in the description.

Thank you Kirsteena! You guys were wonderful renters and we are so happy you enjoyed the home! You all are welcome back anytime we would be happy to host you again!! :)

Thank you for your feedback. Unfortunately, the cleaner/property manager at the time was not performing the duties they were being paid for, and we sincerely apologize for the condition of the property during your stay. As soon as you informed us, we immediately stepped in, driving down to the property and spending several days addressing the issues and completing improvements and renovations. We also gave you money back for the inconvenience. The home is now in excellent condition and being maintained to the standard our guests expect and deserve. We have also made changes to who is managing and servicing the property to ensure this does not happen again. We would genuinely love the opportunity to host you again for a redo and provide the experience you should have had the first time.

Hi Alan, thanks for the feedback. I’d like to clarify a few points: • The dishwasher is working properly, we tested it before and after your stay. • We weren’t aware of the other items you mentioned. The only issue on our radar was the range hood fan, which a previous guest damaged; it has since been repaired. • For the hot tub, our house rules ask guests to shower first. Lotions and products can quickly foul the water and filters, which is likely what happened here. • Sorry about the burnt out bulb, that’s been replaced. • We provide all major streaming options; the only service we don’t offer is traditional cable. We appreciate you staying with us and will keep working to make the home even better.

Thank you so much for your glowing review! We are overjoyed to hear that your first VRBO experience at our property exceeded your expectations and that you had a wonderful week with us. We strive to provide our guests with a comfortable and enjoyable stay, and it sounds like we were able to do just that! We're glad to hear that you appreciated the amenities we provided, including the appliances, spices, oils, soaps, and shampoos. We aim to make our property feel like a home away from home for our guests and it's fantastic to hear that we were able to achieve this during your stay. We appreciate your feedback regarding the air conditioning in the bedrooms. For clarity, we would like to mention that while only two of the bedrooms have individual air conditioning units, the main floor of the house is equipped with a central air conditioning system. Over the years, we have found that this system is quite adept at maintaining a comfortable temperature throughout the house, even during the hotter summer months. However, the effectiveness of the air conditioning can be affected if windows and doors are left open, as this allows the cool air to escape. We recommend that guests keep all windows and doors closed during the hotter parts of the day to ensure that the air conditioning can maintain a comfortable temperature throughout the house. We're thrilled to hear that you would consider staying with us again. We would be more than happy to host you and your family in the future. Thank you once again for your kind words and valuable feedback. Warm Regards, Kelsey