Eco-Luxe Villa on 146 acres in Kangaroo Valley-breathtaking views,wild swimming

it is very disappointing to receive this review from Angeliki who not only lied about the fact that she did not receive the email but also the fact the fact that there were only 5 towels left. The cleaners confirmed that 6 were left and after her visit we were missing one! The email that she claims she never received was in fact delivered two days prior to their arrival and highlighted what was spelled out in the listing and in pre check in communications that because we are off grid the aircon can only be used for a short period to warm the villa up in the morning and early evening - something she completely ignored and as a result we needed to request that she turn it off around midnight - which she did after almost 6 hours of running it without acknowledging our request. The email and the other communications also reminded her to buy some additional wood to top up the load that we supply. As for the pool - we state that there is a natural swimming pool in the creek which there is but of course in the middle of winter it would not be something anyone is likely to use! She is the only guest in over 5 years of operation who has acted in this way and complained about my support or the minor adjustments required to fully enjoy the offgrid experience. So she may wish to stay again at Jingella but we would not welcome her back as a guest.