Casterton's Oasis Vacation Retreat

Dear Joseph, not reading the listing is not something we can do anything about. In the listing we make clearly that pool and spa heat can be added for a fee. The BBQ is free to use it's only guests responsibility to hold it clean and take care of the propane bottle when it's empty. We will check the kitchen, never had any complaints about the kitchen and how it's stocked.

Wendy and Tom were truly wonderful. The are respectful of the property and treat it as it were their own. They are very pleasant/friendly and just a true joy to have. We look forward to their next visit!

Thanks for your feedback, we are glad that you loved our rental home! We were disappointed to hear that you thought all the beds were uncomfortable because they were replaced in all the bedrooms less than 1 year ago. We look forward to welcoming you back. Pamela & Willy

Thank you for your feedback. We appreciate your comments and would like to respond accordingly about some of the points you raised. This home is constantly occupied and this is the first complaint we have ever had about the beds. We will certainly bring this to the homeowner’s attention. We have very high standards and cleanliness is extremely important to us. We will review our cleaning checklist with the cleaning staff to ensure nothing is missed in future. Just to clarify, no guest is expected to do any of the items you mentioned in your comments. We simply recommend that if you have time prior to leaving "we would appreciate" if you could do some or all of the things we identified. Some guests choose to do nothing, not even start the dishwasher and that is fine with us, other guests choose to do all the things we suggest, we never state that the guest must do these things. It’s your vacation to enjoy and we would never insist on these items being done. If you would have contacted us (like some other guests have done), we would have gladly clarified this for you. Once again, thank you for your feedback. Sincerely, Pamela & Willy