Waterfront Okeechobee Getaway w/ Backyard Dock!

Hi Roger, thank you for sharing your feedback. We're glad to hear you enjoyed the house and appreciate you taking the time to provide your insights. We're sorry to hear about the issues you encountered. Cleanliness is a top priority for us, and we will address these concerns with our cleaning team to ensure a better experience for future guests. We also appreciate your suggestion regarding the screened porch access and will work on making that clearer in our listing. Your input is invaluable in helping us improve, and we hope to have the opportunity to host you again under better circumstances.

Hi Nicol, we’re sorry to hear that your stay didn’t meet expectations, and we appreciate the chance to respond to your feedback. After reviewing your comments, we followed up with the homeowner and wanted to provide some clarification:– We’ve checked our communication history and confirmed that all your requests were addressed promptly, both before and during your stay.– Our records at Evolve show that the pre-stay email with check-in instructions, including the correct access code, was sent to you on 9/2, ahead of your check-in date of 9/16. When you called Evolve on the check-in day, we provided the code again over the phone and by email, along with contact information for local support.– On 9/4, you requested to cancel with a full refund; however, unfortunately, the cancellation policy didn’t allow for this. We informed you that same day and offered the option to reschedule your stay, but we didn’t receive a response from you.– Cleanliness is a top priority for us, and the property was professionally cleaned before your arrival. The cleaning team consistently does an excellent job preparing the home for guests.– The home is well stocked with paper products for guests, with extra supplies located in the laundry room. Guests have access to this area with the provided key.– Since a dishwasher isn’t available, it’s not listed as an amenity. We encourage all guests to review the amenity list carefully before booking to ensure the home meets their needs.– The local guest contact was available throughout your stay. Had you reached out, they could have addressed all of your concerns immediately.The homeowner works hard to provide an ideal guest experience and we look forward to this property hosting many satisfied visitors.