Kaunis auringonlasku - helppo kävely rinteille! Yksityinen kuljetuspalvelu, uima-altaat, porealtaat

I sincerely regret that your stay was impacted by Covid-19 and understand your frustration, but am surprised to read your post and so sorry you feel this way. We went out of our way to work with you prior to and throughout your stay and you commented that you were so appreciative of the personal assistance and direct communication.

You did not contact me or VRBO to request any form of refund or credit. Because you stayed 10 out of the 14 days of your reservation, I am not authorized to issue a refund. I offered a 4 day credit you can use if you would like to book another stay for next season, but did not receive any response to my email. If you would like to contact me, I would still be willing to honor that offer.

These are indeed difficult times for everyone, including those of us who have lost significant revenue during the Covid-19 pandemic. We have never received a poor rating in over 12 years of rentals. I am sorry you felt compelled to give us a bad review instead of contacting me or VRBO directly first. I hope you will reconsider your rating and please contact us if you would like to use the credit for a future stay.