We arrived at 5pm (check in was 4p) & the house had not been cleaned-dirty towels & blankets laying all over the house, outside garbage cans full, inside garbage cans full & food still in the fridge. Contacted Bobby, who apologized & called the cleaning service who also reached out to apologize & say they were sending someone out. Cleaner didn’t arrive until 7pm & they only sent one girl to clean this entire house! It’s easily a 2-3 person job & knowing it was late, they should have sent more people. She was there until almost 11pm cleaning! That meant, everything we did was on hold until then-so basically the whole first night there was wasted. There is a big, curved staircase that goes to the loft & one of the spindles was broken. We were told it had been reported a week prior but still hadn’t been fixed. The cold faucet on one sink the upstairs bathroom didn’t work & while the view from that shower is amazing, the drain was stopped up & easily almost flooded the bathroom floor when used. There is no separate shower in the main floor bathroom-it’s a corner jacuzzi tub with a shower head-no curtain & difficult to get in & out. The listing is misleading about how far the house is from town. It is definitely at the top of the mountain & the views are spectacular! However, the drive up is not for the faint of heart. It’s 5 miles up a very curvy, steep, almost single lane at times, road. It takes 40min to get to the parkway.