I had a frustrating and unprofessional experience with this host. My wife got the flu before our stay, and instead of a refund, I asked to apply the payment to another weekend, even offering to extend our stay. The host took a long time to respond and seemed confused despite my clear explanations. She eventually told me to pick a new date, but after I did, I got no responThe host took quite a while to respond and, when she finally did, seemed completely confused about the situation—despite my multiple, clear explanations. She eventually told me to pick a new weekend, which I did, but then I received no response. On the departure date of our originally booked stay, she suddenly reached out, asking if we were still coming—something I had already communicated multiple times. When I reminded her once again that we were not coming due to my wife’s illness, she never responded. I followed up multiple times after that and never received a single reply.This level of poor communication is unacceptable. I wasn’t asking for anything unreasonable—just a little flexibility and understanding. Instead, I was met with confusion, delays, and ultimately, complete silence. I wouldn’t book here again simply because I don’t want to deal with such an unresponsive and unreliable host. This is a real scenario that could happen to anyone, and it’s disappointing to see how little consideration was given. If you value clear and professional communication, I would strongly suggest looking elsewhere.