Ylellinen perheystävällinen huoneisto kauniissa maisemoidussa puutarhassa

Point by point as follows:

Kitchen is fully equipped for 6 guests with more than sufficient glasses, mugs, plates, bowls and cutlery.

There are 2 sets of table mats, formal and informal. 1 set in the bottom kitchen draw, the other in the sideboard in the living room.

The apartment has been successfully let all summer since last week May. With rave reviews I hasten to add from Brits, Irish, Canadian and Italian guests. If the oven gloves have become soiled, then our resort manager would have replaced them immediately

There is a large silver tray in the kitchen.

The apartment is self-catering, guests provide their own bin liners and have done so happily for 12 years…

The towels are not old and unless switched by mistake during a turnaround are of excellent quality. We holidayed in the apartment in July and all towels and linen were in good order. Again, as with the bathroom floor, all this should have been raised with our resort manager and would have been dealt with immediately.

Agreed, the information file is past its best and is being replaced.

The balcony is not cluttered, there is plenty of room for people move freely between the outdoor dining and living furniture.

The road you refer to is the cul-de-sac used to enter the development and a handful of adjoining Villas, the road is barely visible from the 1st floor balcony due to the gardens the apartment overlooks, and the predominant view is a lovely hillside vista of quality villas, their gardens and a large quantity of very blue Algarve sky.

In conclusion:

I understand from our resort manager that you’ve previously stayed in an apartment that was not for rental and you can’t expect the same ‘home comforts’ from a property that is let for the whole of the summer.

We prefer clients to contact our resort manager with any concerns at the time as he is very attentive and will sort out issues without delay.

The apartment is our treasured 2nd home and we find this review distressing and upsetting. We take comfort from the continued stream of appreciative clients we have coming through. If any further proof was required of the quality of our apartment, it is in a long-term 9 month let commencing soon by a highly professional, international couple and their family whilst they oversee having their villa built.

We are really pleased you enjoyed your stay, apart from the mild disruption .

This is indeed an outstanding apartment in a stunning complex.

We hope to see you again in Lagos .

Simon & Linda Northridge